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Cannot turn on the keyboard backlight after switching colors #1646

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patrpok opened this issue Nov 24, 2023 · 10 comments
Closed

Cannot turn on the keyboard backlight after switching colors #1646

patrpok opened this issue Nov 24, 2023 · 10 comments
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question Further information is requested

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@patrpok
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patrpok commented Nov 24, 2023

Describe the bug
Keyboard backlight cannot be turned on after changing color of Static mode to black and then back to white. Only option to get it on again with static mode is through Armoury Crate. Only way to achieve at least some backlight through GHelper is to turn on Breathe mode.

Clear scenario to Reproduce
Steps to reproduce the behavior:

  1. Go to main GHelper window (assuming Static mode of backlight is on and the keyboard is lit)
  2. Click on Color and choose black - keyboard is not lit
  3. Click on Color and choose white - keyboard is not lit

Expected behavior
After selecting Color back to white I would assume that keyboard backlight turns on again

App Logs
Edit: added full log

11/24/2023 4:55:21 PM: Forcing Standard Mode on shutdown / hibernation
11/24/2023 4:55:21 PM: BatteryLimit = 75 : OK
11/24/2023 4:56:07 PM: ------------
11/24/2023 4:56:07 PM: App launched: ROG Zephyrus G14 GA402XV_GA402XV :0.134.0.0en-US.
11/24/2023 4:56:07 PM: NVIDIA GeForce RTX 4060 Laptop GPU
11/24/2023 4:56:09 PM: CPU: 9 - AMD Ryzen 9 7940HS w/ Radeon 780M Graphics      - AMD64 Family 25 Model 116 Stepping 1
11/24/2023 4:56:09 PM: AutoSetting for Offline
11/24/2023 4:56:09 PM: Input: \\?\hid#vid_0b05&pid_19b6&col03#7&17810770&0&0002#{4d1e55b2-f16f-11cf-88cb-001111000030}
11/24/2023 4:56:09 PM: Mode = 0 : OK
11/24/2023 4:56:09 PM: Eco flag : 0
11/24/2023 4:56:09 PM: Mux flag : 1
11/24/2023 4:56:09 PM: \\?\DISPLAY#TMX1401#5&1f08c561&0&UID512#{e6f07b5f-ee97-4a90-b076-33f57bf4eaa7} DISPLAYCONFIG_OUTPUT_TECHNOLOGY_INTERNAL
11/24/2023 4:56:09 PM: \\?\DISPLAY#TMX1401#5&1f08c561&0&UID512#{e6f07b5f-ee97-4a90-b076-33f57bf4eaa7} \\.\DISPLAY1\Monitor0
11/24/2023 4:56:09 PM: ScreenOverdrive = 0 : OK
11/24/2023 4:56:09 PM: BatteryLimit = 75 : OK
11/24/2023 4:56:09 PM: BatteryLimit = 75 : OK
11/24/2023 4:56:09 PM: USB 19B6: 5D-BD-01-5F-1E-FF-FF-FF
11/24/2023 4:56:09 PM: USB 19B6: 5D-B3-00-0A-FF-FF-FF-E1-00-00-40-00-00-00-00-00-00
11/24/2023 4:56:09 PM: USB 19B6: 5D-B4
11/24/2023 4:56:09 PM: USB 19B6: 5D-B5-00-00-00
11/24/2023 4:56:09 PM: USB 19B6: 5D-B9
11/24/2023 4:56:09 PM: USB 19B6: 5D-41-53-55-53-20-54-65-63-68-2E-49-6E-63-2E
11/24/2023 4:56:09 PM: USB 19B6: 5D-05-20-31-00-1A
11/24/2023 4:56:10 PM: Auto 19B6: 5D-BA-C5-C4-03
11/24/2023 4:56:19 PM: Key: 56
11/24/2023 4:56:21 PM: Latest version 0.134.0.0
11/24/2023 4:56:22 PM: Varibright: 0,0
11/24/2023 4:56:22 PM: Hibernate after 2147483647
11/24/2023 4:56:24 PM: Slider 19B6: 5D-BA-C5-C4-02
11/24/2023 4:56:24 PM: Slider 19B6: 5D-BA-C5-C4-01
11/24/2023 4:56:24 PM: Slider 19B6: 5D-BA-C5-C4-00
11/24/2023 4:56:25 PM: Slider 19B6: 5D-BA-C5-C4-01
11/24/2023 4:56:25 PM: Slider 19B6: 5D-BA-C5-C4-02
11/24/2023 4:56:25 PM: Slider 19B6: 5D-BA-C5-C4-03
11/24/2023 4:56:26 PM: Slider 19B6: 5D-BA-C5-C4-02
11/24/2023 4:56:26 PM: Slider 19B6: 5D-BA-C5-C4-01
11/24/2023 4:56:27 PM: Slider 19B6: 5D-BA-C5-C4-00
11/24/2023 4:56:28 PM: Slider 19B6: 5D-BA-C5-C4-01
11/24/2023 4:56:28 PM: Slider 19B6: 5D-BA-C5-C4-02
11/24/2023 4:56:28 PM: Slider 19B6: 5D-BA-C5-C4-03
11/24/2023 4:56:37 PM: USB 19B6: 5D-B3-00-00-FF-FF-FF-E1-00-00-40-00-00-00-00-00-00
11/24/2023 4:56:37 PM: USB 19B6: 5D-B4
11/24/2023 4:56:37 PM: USB 19B6: 5D-B5-00-00-00
11/24/2023 4:56:44 PM: USB 19B6: 5D-B3-00-00-80-40-40-E1-00-00-40-00-00-00-00-00-00
11/24/2023 4:56:44 PM: USB 19B6: 5D-B4
11/24/2023 4:56:44 PM: USB 19B6: 5D-B5-00-00-00
11/24/2023 4:56:49 PM: USB 19B6: 5D-B3-00-00-45-23-23-E1-00-00-40-00-00-00-00-00-00
11/24/2023 4:56:49 PM: USB 19B6: 5D-B4
11/24/2023 4:56:49 PM: USB 19B6: 5D-B5-00-00-00
11/24/2023 4:56:54 PM: USB 19B6: 5D-B3-00-00-40-00-00-E1-00-00-40-00-00-00-00-00-00
11/24/2023 4:56:54 PM: USB 19B6: 5D-B4
11/24/2023 4:56:54 PM: USB 19B6: 5D-B5-00-00-00
11/24/2023 4:57:06 PM: USB 19B6: 5D-B3-00-00-0D-00-00-E1-00-00-40-00-00-00-00-00-00
11/24/2023 4:57:06 PM: USB 19B6: 5D-B4
11/24/2023 4:57:06 PM: USB 19B6: 5D-B5-00-00-00
11/24/2023 4:57:12 PM: Design Capacity: 76000mWh, Full Charge Capacity: 71220mWh, Health: 0.9371052631578947368421052632%
11/24/2023 4:57:24 PM: USB 19B6: 5D-B3-00-00-00-00-00-E1-00-00-40-00-00-00-00-00-00
11/24/2023 4:57:24 PM: USB 19B6: 5D-B4
11/24/2023 4:57:24 PM: USB 19B6: 5D-B5-00-00-00
11/24/2023 4:57:28 PM: USB 19B6: 5D-B3-00-00-FF-FF-FF-E1-00-00-40-00-00-00-00-00-00
11/24/2023 4:57:28 PM: USB 19B6: 5D-B4
11/24/2023 4:57:28 PM: USB 19B6: 5D-B5-00-00-00
11/24/2023 4:57:34 PM: Varibright: 0,0
11/24/2023 4:57:34 PM: Hibernate after 2147483647
11/24/2023 4:57:35 PM: Slider 19B6: 5D-BA-C5-C4-02
11/24/2023 4:57:35 PM: Slider 19B6: 5D-BA-C5-C4-01
11/24/2023 4:57:36 PM: Slider 19B6: 5D-BA-C5-C4-00
11/24/2023 4:57:37 PM: Slider 19B6: 5D-BA-C5-C4-01
11/24/2023 4:57:37 PM: Slider 19B6: 5D-BA-C5-C4-02
11/24/2023 4:57:37 PM: Slider 19B6: 5D-BA-C5-C4-03

Desktop (please complete the following information):

  • OS: Windows 11
  • 2023 G14 GA402XV (white backlight only)

Asus software

  • Armoury Crate installed (but installed after I noticed bug to be able to turn on backlight again)
  • MyASUS installed
  • All Asus services not running according to Extra window

Additional context
I tried to use different colors on my non RGB keyboard to be able to set different backlight level than implemented discrete method - to get lower backlight intensity than LOW which actually worked until I tried to set it to black. Changing backlight mode to Breathe will turn on the backlight in "breathing mode" where I can use colors to achieve the same output but I rather turn of the backlight for good than look at it flashing, breathing or whatever. I would assume that Strobe mode should be also working as it is implemented in Armoury Crate, but setting this mode on also turns the backlight completely off no matter what color is chosen.

@seerge
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seerge commented Nov 24, 2023

@patrpok try to set clean red color to keyboard

@patrpok
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patrpok commented Nov 24, 2023

Yes, that works. Thank you!

@seerge
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seerge commented Nov 24, 2023

@patrpok can you post a log from this build ? problem is that not all GA402X devices have single-color keyboard , and I need a way to detect it somehow in advance. This build will log some info about keyboard

GHelper.zip

@seerge seerge added the question Further information is requested label Nov 25, 2023
@faslanetech
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I have the Asus ROG M16 and tested this static color change to black and then back to white from a pervious static white color and it switched back from black as it should. 100% normal functionality for me personally FYI.

Fas

@patrpok
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patrpok commented Nov 26, 2023

@seerge

11/26/2023 9:50:33 AM: ------------
11/26/2023 9:50:33 AM: App launched: ROG Zephyrus G14 GA402XV_GA402XV :0.134.0.0en-US
11/26/2023 9:50:33 AM: NVIDIA GeForce RTX 4060 Laptop GPU
11/26/2023 9:50:34 AM: CPU: 9 - AMD Ryzen 9 7940HS w/ Radeon 780M Graphics      - AMD64 Family 25 Model 116 Stepping 1
11/26/2023 9:50:34 AM: GA402: 25 0.19
11/26/2023 9:50:34 AM: AutoSetting for Offline
11/26/2023 9:50:34 AM: Input: \\?\hid#vid_0b05&pid_19b6&col03#7&17810770&0&0002#{4d1e55b2-f16f-11cf-88cb-001111000030}
11/26/2023 9:50:34 AM: Mode = 0 : OK
11/26/2023 9:50:34 AM: Eco flag : 0
11/26/2023 9:50:34 AM: Mux flag : 1
11/26/2023 9:50:34 AM: \\?\DISPLAY#TMX1401#5&1f08c561&0&UID512#{e6f07b5f-ee97-4a90-b076-33f57bf4eaa7} DISPLAYCONFIG_OUTPUT_TECHNOLOGY_INTERNAL
11/26/2023 9:50:34 AM: \\?\DISPLAY#TMX1401#5&1f08c561&0&UID512#{e6f07b5f-ee97-4a90-b076-33f57bf4eaa7} \\.\DISPLAY1\Monitor0
11/26/2023 9:50:34 AM: ScreenOverdrive = 1 : OK
11/26/2023 9:50:34 AM: BatteryLimit = 75 : OK
11/26/2023 9:50:34 AM: BatteryLimit = 75 : OK
11/26/2023 9:50:34 AM: USB 19B6: 5D-BD-01-5F-1E-FF-FF-FF
11/26/2023 9:50:34 AM: USB 19B6: 5D-B3-00-00-FF-00-00-E1-00-00-40-00-00-00-00-00-00
11/26/2023 9:50:34 AM: USB 19B6: 5D-B4
11/26/2023 9:50:34 AM: USB 19B6: 5D-B5-00-00-00
11/26/2023 9:50:34 AM: USB 19B6: 5D-B9
11/26/2023 9:50:34 AM: USB 19B6: 5D-41-53-55-53-20-54-65-63-68-2E-49-6E-63-2E
11/26/2023 9:50:34 AM: USB 19B6: 5D-05-20-31-00-1A
11/26/2023 9:50:35 AM: Monitor Power On
11/26/2023 9:50:35 AM: Auto 19B6: 5D-BA-C5-C4-03
11/26/2023 9:50:36 AM: Latest version 0.134.0.0
11/26/2023 9:50:41 AM: Varibright: 0,0
11/26/2023 9:50:41 AM: Hibernate after 2147483647
11/26/2023 9:50:43 AM: Slider 19B6: 5D-BA-C5-C4-02
11/26/2023 9:50:44 AM: Slider 19B6: 5D-BA-C5-C4-01
11/26/2023 9:50:44 AM: Slider 19B6: 5D-BA-C5-C4-00
11/26/2023 9:50:45 AM: Slider 19B6: 5D-BA-C5-C4-01
11/26/2023 9:50:45 AM: Slider 19B6: 5D-BA-C5-C4-02
11/26/2023 9:50:45 AM: Slider 19B6: 5D-BA-C5-C4-03
11/26/2023 9:50:51 AM: USB 19B6: 5D-B3-00-00-FF-80-00-E1-00-00-40-00-00-00-00-00-00
11/26/2023 9:50:51 AM: USB 19B6: 5D-B4
11/26/2023 9:50:51 AM: USB 19B6: 5D-B5-00-00-00
11/26/2023 9:50:51 AM: Design Capacity: 76000mWh, Full Charge Capacity: 71204mWh, Health: 0.9368947368421052631578947368%
11/26/2023 9:50:57 AM: USB 19B6: 5D-B3-00-00-00-00-FF-E1-00-00-40-00-00-00-00-00-00
11/26/2023 9:50:58 AM: USB 19B6: 5D-B4
11/26/2023 9:50:58 AM: USB 19B6: 5D-B5-00-00-00
11/26/2023 9:51:05 AM: USB 19B6: 5D-B3-00-00-FF-00-00-E1-00-00-40-00-00-00-00-00-00
11/26/2023 9:51:05 AM: USB 19B6: 5D-B4
11/26/2023 9:51:05 AM: USB 19B6: 5D-B5-00-00-00

@seerge
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seerge commented Nov 27, 2023

@patrpok great, thanks.

This build should correctly detect single-color keyboard, and hide color selection at all for you :)
GHelper.zip

@faslanetech
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Thank you @seerge ! Excellent quick support as always. much appreciated 👍👍👍

@willc001
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willc001 commented Dec 6, 2023

@seerge This change has some issues for me. My keyboard blacklight supports RGB, but the whole keyboard can only display one color at a time. So the Color Cycle and Rainbow aura both look the same. After upgrading to 0.135, the aura that required RGB disappeared and the white Static aura displayed as red.

Here is the log of 0.135:

2023/12/6 11:30:27: ------------
2023/12/6 11:30:27: App launched: ROG Zephyrus G14 GA402XV_GA402XV :0.135.0.0zh-CN.
2023/12/6 11:30:27: NVIDIA GeForce RTX 4060 Laptop GPU
2023/12/6 11:30:28: CPU: 9 - AMD Ryzen 9 7940HS w/ Radeon 780M Graphics      - AMD64 Family 25 Model 116 Stepping 1
2023/12/6 11:30:28: GA402: 1049 4.19
2023/12/6 11:30:28: AutoSetting for Online
2023/12/6 11:30:28: Input: \\?\hid#vid_0b05&pid_19b6&col03#7&17810770&0&0002#{4d1e55b2-f16f-11cf-88cb-001111000030}
2023/12/6 11:30:28: Mode = 0 : OK
2023/12/6 11:30:28: Eco flag : 0
2023/12/6 11:30:28: Mux flag : 1
2023/12/6 11:30:28: \\?\DISPLAY#TMX1401#5&1f08c561&0&UID256#{e6f07b5f-ee97-4a90-b076-33f57bf4eaa7} DISPLAYCONFIG_OUTPUT_TECHNOLOGY_INTERNAL
2023/12/6 11:30:28: \\?\DISPLAY#TMX1401#5&1f08c561&0&UID256#{e6f07b5f-ee97-4a90-b076-33f57bf4eaa7} \\.\DISPLAY1\Monitor0
2023/12/6 11:30:28: GET CLOCK LIMIT: 0
2023/12/6 11:30:28: GET GPU CLOCKS: 0, 0
2023/12/6 11:30:28: Screen = 165Hz : OK
2023/12/6 11:30:28: ScreenOverdrive = 1 : OK
2023/12/6 11:30:28: BatteryLimit = 80 : OK
2023/12/6 11:30:28: USB 19B6: 5D-BD-01-FF-1E-FF-FF-FF
2023/12/6 11:30:28: USB 19B6: 5D-B3-00-00-FF-00-00-EB-00-00-FF-00-00-00-00-00-00
2023/12/6 11:30:28: USB 19B6: 5D-B4
2023/12/6 11:30:28: USB 19B6: 5D-B5-00-00-00
2023/12/6 11:30:28: USB 19B6: 5D-B9
2023/12/6 11:30:28: USB 19B6: 5D-41-53-55-53-20-54-65-63-68-2E-49-6E-63-2E
2023/12/6 11:30:28: USB 19B6: 5D-05-20-31-00-1A
2023/12/6 11:30:29: Monitor Power On
2023/12/6 11:30:29: Design Capacity: 76000mWh, Full Charge Capacity: 71857mWh, Health: 0.9454868421052631578947368421%
2023/12/6 11:30:29: Auto 19B6: 5D-BA-C5-C4-01
2023/12/6 11:30:30: PowerLimit C0 = 25 : OK
2023/12/6 11:30:30: PowerLimit C2 = 87 : OK
2023/12/6 11:30:30: Latest version 0.135.0.0
2023/12/6 11:30:31: Varibright: 0,0
2023/12/6 11:30:31: Hibernate after 2147483647

And the log of the version in comment:

2023/12/6 10:49:58: ------------
2023/12/6 10:49:58: App launched: ROG Zephyrus G14 GA402XV_GA402XV :0.134.0.0zh-CN.
2023/12/6 10:49:59: NVIDIA GeForce RTX 4060 Laptop GPU
2023/12/6 10:50:00: CPU: 9 - AMD Ryzen 9 7940HS w/ Radeon 780M Graphics      - AMD64 Family 25 Model 116 Stepping 1
2023/12/6 10:50:00: GA402: 1049 4.19
2023/12/6 10:50:00: AutoSetting for Online
2023/12/6 10:50:00: Input: \\?\hid#vid_0b05&pid_19b6&col03#7&17810770&0&0002#{4d1e55b2-f16f-11cf-88cb-001111000030}
2023/12/6 10:50:00: Mode = 0 : OK
2023/12/6 10:50:00: GET CLOCK LIMIT: NVAPI_GPU_NOT_POWERED
2023/12/6 10:50:00: Mux flag : 1
2023/12/6 10:50:00: nvidia-smi -rgc
2023/12/6 10:50:00: \\?\DISPLAY#TMX1401#5&1f08c561&0&UID256#{e6f07b5f-ee97-4a90-b076-33f57bf4eaa7} DISPLAYCONFIG_OUTPUT_TECHNOLOGY_INTERNAL
2023/12/6 10:50:00: \\?\DISPLAY#TMX1401#5&1f08c561&0&UID256#{e6f07b5f-ee97-4a90-b076-33f57bf4eaa7} \\.\DISPLAY1\Monitor0
2023/12/6 10:50:00: Screen = 165Hz : OK
2023/12/6 10:50:00: ScreenOverdrive = 1 : OK
2023/12/6 10:50:01: BatteryLimit = 80 : OK
2023/12/6 10:50:01: USB 19B6: 5D-BD-01-FF-1E-FF-FF-FF
2023/12/6 10:50:01: USB 19B6: 5D-B3-00-02-FF-FF-FF-EB-00-00-FF-FF-FF-00-00-00-00
2023/12/6 10:50:01: USB 19B6: 5D-B4
2023/12/6 10:50:01: USB 19B6: 5D-B5-00-00-00
2023/12/6 10:50:01: USB 19B6: 5D-B9
2023/12/6 10:50:01: USB 19B6: 5D-41-53-55-53-20-54-65-63-68-2E-49-6E-63-2E
2023/12/6 10:50:01: USB 19B6: 5D-05-20-31-00-1A
2023/12/6 10:50:01: Monitor Power On
2023/12/6 10:50:01: All done.
2023/12/6 10:50:01: GET GPU CLOCKS: 0, 0
2023/12/6 10:50:01: PowerLimit C0 = 25 : OK
2023/12/6 10:50:01: PowerLimit C2 = 87 : OK
2023/12/6 10:50:02: Auto 19B6: 5D-BA-C5-C4-01
2023/12/6 10:50:02: Latest version 0.134.0.0
2023/12/6 10:50:02: Varibright: 0,0
2023/12/6 10:50:03: Hibernate after 2147483647
2023/12/6 10:50:03: Design Capacity: 76000mWh, Full Charge Capacity: 71857mWh, Health: 0.9454868421052631578947368421%

@seerge
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seerge commented Dec 6, 2023

@willc001 hello, it's cause "detection" of white-only keyboards on G14 introduced a new issue

It's already fixed here #1686 :) try a latest build from that thread.

@willc001
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willc001 commented Dec 7, 2023

@seerge Thanks a lot~

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