Knowledge Base

Two IP addresses or DNS servers for virtual server

Symptoms

Unclear how to add more than one IP address or DNS server for virtual server.

Resolution

Use the same input field to add more than one IP address or DNS server. Separate each IP or DNS server by space.

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Wget can not download package

Symptoms

Error after executing autoinstaller:

Fatal error: Failed to download distribution.

Resolution

Update wget package using package manager. For example for CentOS:

yum update wget

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Internal Server Error: private method gsub! called for Class

Symptoms

Error page is shown with "Internal Server Error". Description contains:

private method gsub! called for Class ...

Resolution

Need to update ruby package. Or one can replace line 15 at /usr/lib/ruby/1.8/webrick/htmlutils.rb to:

str = string ? string.to_s.dup : ""

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Blank boxes instead of charts due to Flashblock

Symptoms

Blank boxes (gray boxes) are shown instead of charts.

Resolution

Charts are based on Flash technology. Make sure that any Flashblock extension isn't the cause of the problem. Some firewalls can also remove Flash content. Allow Flash content for site with OpenVZ Web Panel.

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Proxy support for OS templates downloading

Symptoms

OS templates downloading doesn't work due to need of using proxy at local network.

Resolution

Internally panel uses wget for templates downloading. Need to open /etc/wgetrc file at corresponding physical server with OpenVZ kernel and uncomment the following lines:

http_proxy = http://your-proxy.com:3128/ ftp_proxy = http://your-proxy.com:3128/ use_proxy = on