Issue log-in into the app #664

rnovo-carecloud · 2015-03-16T14:41:59Z

Installed on ubuntu, was working fine but now im trying login and I got this Exception. Using an Admin Account previously created.

rnovo-carecloud · 2015-03-16T19:05:54Z

I created 3 SuperUsers for the three guys on our IT department but we are getting this error when loggin in with users we created.

rnovo-carecloud · 2015-03-16T19:15:46Z

getting this 👍

Symfony \ Component \ Debug \ Exception \ FatalErrorException (E_ERROR)
Call to a member function fullName() on a non-object
Open: /var/www/html/app/storage/views/d5c9c980ae1b12ed26eed4124b94dc77

0): ?>

created_at))); ?>
adminlog->fullName()); ?>

               <td>

Server/Request Data
HTTP_HOST assets.carecloud.com
HTTP_CONNECTION keep-alive
HTTP_CACHE_CONTROL max-age=0
HTTP_ACCEPT text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,/;q=0.8
HTTP_USER_AGENT Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/41.0.2272.89 Safari/537.36
HTTP_ACCEPT_ENCODING gzip, deflate, sdch
HTTP_ACCEPT_LANGUAGE en-US,en;q=0.8
HTTP_COOKIE __qca=P0-246190778-1422969438889; km_ai=dt%2Bt2Z4CQybex74JTqIlz%2Bb9S64%3D; __cdrop=.D6RR3V.; _mkto_trk=id:403-KYL-804&token:_mch-carecloud.com-1422969438757-89046; km_lv=x; km_uq=; _ga=GA1.2.1037859684.1422966587; __CT_Data=gpv=14&apv_16363_www03=14; WRUID=0; laravel_session=eyJpdiI6IkQ2SXVBYVB4ckVhT3lpdTcxYytyUVNIWEk4NDcxTEJHMGNTTjFxeE4rcjA9IiwidmFsdWUiOiJlVzEyZG9RaWFcL2YxSVRiaXdoem14XC81TVNxRlJyV004YUZHVW1UQzVKM1lIT1BnNmVcL2lrTTVXcVRMeHAzb0FzSkxXU2crZ05PWDZkODlLUFZnbzZoQT09IiwibWFjIjoiNjkxZGU0NmM4YmIyMmQ0ZGU0ZWM0NjVhMWUzMTQzZTNhY2NmMDgyMzkxOGE0ZjQzYWE2YmVhNWExMzhhYjgwMSJ9
PATH /usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin
SERVER_SIGNATURE

Apache/2.4.7 (Ubuntu) Server at assets.carecloud.com Port 80
SERVER_SOFTWARE Apache/2.4.7 (Ubuntu)
SERVER_NAME assets.carecloud.com
SERVER_ADDR 192.168.123.20
SERVER_PORT 80
REMOTE_ADDR 192.168.123.57
DOCUMENT_ROOT /var/www/html/public
REQUEST_SCHEME http
CONTEXT_PREFIX
CONTEXT_DOCUMENT_ROOT /var/www/html/public
SERVER_ADMIN [no address given]
SCRIPT_FILENAME /var/www/html/public/index.php
REMOTE_PORT 24702
GATEWAY_INTERFACE CGI/1.1
SERVER_PROTOCOL HTTP/1.1
REQUEST_METHOD GET
QUERY_STRING
REQUEST_URI /
SCRIPT_NAME /index.php
PHP_SELF /index.php
REQUEST_TIME_FLOAT 1426531014.098
REQUEST_TIME 1426531014
GET Data
empty
POST Data
empty
Files
empty
Cookies
__qca P0-246190778-1422969438889
km_ai dt+t2Z4CQybex74JTqIlz+b9S64=
__cdrop .D6RR3V.
_mkto_trk id:403-KYL-804&token:_mch-carecloud.com-1422969438757-89046
km_lv x
km_uq
_ga GA1.2.1037859684.1422966587
__CT_Data gpv=14&apv_16363_www03=14
WRUID 0
laravel_session eyJpdiI6IkQ2SXVBYVB4ckVhT3lpdTcxYytyUVNIWEk4NDcxTEJHMGNTTjFxeE4rcjA9IiwidmFsdWUiOiJlVzEyZG9RaWFcL2YxSVRiaXdoem14XC81TVNxRlJyV004YUZHVW1UQzVKM1lIT1BnNmVcL2lrTTVXcVRMeHAzb0FzSkxXU2crZ05PWDZkODlLUFZnbzZoQT09IiwibWFjIjoiNjkxZGU0NmM4YmIyMmQ0ZGU0ZWM0NjVhMWUzMTQzZTNhY2NmMDgyMzkxOGE0ZjQzYWE2YmVhNWExMzhhYjgwMSJ9
Session
empty
Environment Variables
empty
Registered Handlers
0. Whoops\Handler\PrettyPageHandler

rnovo-carecloud · 2015-03-16T19:19:45Z

from /app/storage/logs

root@cc-bl-snipe:/var/www/html/app/storage/logs# vim log-apache2handler-2015-03-16.txt
[2015-03-16 14:29:42] local.ERROR: exception 'Symfony\Component\Debug\Exception\FatalErrorException' with message 'Call to a member function fullName() on a non-object' in /var/www/html/app/storage/views/d5c9c980ae1b12ed26eed4124b94dc77:46
Stack trace:
#0 [internal function]: Illuminate\Exception\Handler->handleShutdown()
#1 {main} [] []
[2015-03-16 14:29:56] local.ERROR: exception 'Symfony\Component\Debug\Exception\FatalErrorException' with message 'Call to a member function fullName() on a non-object' in /var/www/html/app/storage/views/d5c9c980ae1b12ed26eed4124b94dc77:46
Stack trace:
#0 [internal function]: Illuminate\Exception\Handler->handleShutdown()
#1 {main} [] []
[2015-03-16 14:30:13] local.ERROR: exception 'Symfony\Component\Debug\Exception\FatalErrorException' with message 'Call to a member function fullName() on a non-object' in /var/www/html/app/storage/views/d5c9c980ae1b12ed26eed4124b94dc77:46
Stack trace:
#0 [internal function]: Illuminate\Exception\Handler->handleShutdown()
#1 {main} [] []
[2015-03-16 14:30:39] local.ERROR: exception 'Symfony\Component\Debug\Exception\FatalErrorException' with message 'Call to a member function fullName() on a non-object' in /var/www/html/app/storage/views/d5c9c980ae1b12ed26eed4124b94dc77:46
Stack trace:
#0 [internal function]: Illuminate\Exception\Handler->handleShutdown()
#1 {main} [] []
[2015-03-16 14:33:07] local.ERROR: exception 'Symfony\Component\Debug\Exception\FatalErrorException' with message 'Call to a member function fullName() on a non-object' in /var/www/html/app/storage/views/d5c9c980ae1b12ed26eed4124b94dc77:46
Stack trace:
#0 [internal function]: Illuminate\Exception\Handler->handleShutdown()
#1 {main} [] []
[2015-03-16 14:33:48] local.ERROR: exception 'Symfony\Component\Debug\Exception\FatalErrorException' with message 'Call to a member function fullName() on a non-object' in /var/www/html/app/storage/views/d5c9c980ae1b12ed26eed4124b94dc77:46
Stack trace:
#0 [internal function]: Illuminate\Exception\Handler->handleShutdown()
#1 {main} [] []
[2015-03-16 14:36:37] local.ERROR: exception 'Symfony\Component\Debug\Exception\FatalErrorException' with message 'Call to a member function fullName() on a non-object' in /var/www/html/app/storage/views/d5c9c980ae1b12ed26eed4124b94dc77:46
Stack trace:
#0 [internal function]: Illuminate\Exception\Handler->handleShutdown()
#1 {main} [] []
[2015-03-16 14:46:37] local.ERROR: exception 'Symfony\Component\Debug\Exception\FatalErrorException' with message 'Call to a member function fullName() on a non-object' in /var/www/html/app/storage/views/d5c9c980ae1b12ed26eed4124b94dc77:46
Stack trace:
#0 [internal function]: Illuminate\Exception\Handler->handleShutdown()
#1 {main} [] []
[2015-03-16 14:55:39] local.ERROR: exception 'Symfony\Component\HttpKernel\Exception\NotFoundHttpException' in /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/RouteCollection.php:148
Stack trace:
#0 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Router.php(1049): Illuminate\Routing\RouteCollection->match(Object(Illuminate\Http\Request))
#1 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Router.php(1017): Illuminate\Routing\Router->findRoute(Object(Illuminate\Http\Request))
#2 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Router.php(996): Illuminate\Routing\Router->dispatchToRoute(Object(Illuminate\Http\Request))
#3 /var/www/html/vendor/laravel/framework/src/Illuminate/Foundation/Application.php(777): Illuminate\Routing\Router->dispatch(Object(Illuminate\Http\Request))
#4 /var/www/html/vendor/laravel/framework/src/Illuminate/Foundation/Application.php(747): Illuminate\Foundation\Application->dispatch(Object(Illuminate\Http\Request))
#5 /var/www/html/vendor/barryvdh/laravel-debugbar/src/Middleware/Stack.php(34): Illuminate\Foundation\Application->handle(Object(Illuminate\Http\Request), 1, true)
#6 /var/www/html/vendor/laravel/framework/src/Illuminate/Session/Middleware.php(72): Barryvdh\Debugbar\Middleware\Stack->handle(Object(Illuminate\Http\Request), 1, true)
#7 /var/www/html/vendor/laravel/framework/src/Illuminate/Cookie/Queue.php(47): Illuminate\Session\Middleware->handle(Object(Illuminate\Http\Request), 1, true)
#8 /var/www/html/vendor/laravel/framework/src/Illuminate/Cookie/Guard.php(51): Illuminate\Cookie\Queue->handle(Object(Illuminate\Http\Request), 1, true)
#9 /var/www/html/vendor/stack/builder/src/Stack/StackedHttpKernel.php(23): Illuminate\Cookie\Guard->handle(Object(Illuminate\Http\Request), 1, true)
#10 /var/www/html/vendor/laravel/framework/src/Illuminate/Foundation/Application.php(643): Stack\StackedHttpKernel->handle(Object(Illuminate\Http\Request))
#11 /var/www/html/public/index.php(49): Illuminate\Foundation\Application->run()
#12 {main} [] []
[2015-03-16 17:36:12] local.ERROR: exception 'Symfony\Component\HttpKernel\Exception\NotFoundHttpException' in /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/RouteCollection.php:148
Stack trace:
#0 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Router.php(1049): Illuminate\Routing\RouteCollection->match(Object(Illuminate\Http\Request))
#1 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Router.php(1017): Illuminate\Routing\Router->findRoute(Object(Illuminate\Http\Request))
#2 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Router.php(996): Illuminate\Routing\Router->dispatchToRoute(Object(Illuminate\Http\Request))
#3 /var/www/html/vendor/laravel/framework/src/Illuminate/Foundation/Application.php(777): Illuminate\Routing\Router->dispatch(Object(Illuminate\Http\Request))
#4 /var/www/html/vendor/laravel/framework/src/Illuminate/Foundation/Application.php(747): Illuminate\Foundation\Application->dispatch(Object(Illuminate\Http\Request))
#5 /var/www/html/vendor/barryvdh/laravel-debugbar/src/Middleware/Stack.php(34): Illuminate\Foundation\Application->handle(Object(Illuminate\Http\Request), 1, true)
#6 /var/www/html/vendor/laravel/framework/src/Illuminate/Session/Middleware.php(72): Barryvdh\Debugbar\Middleware\Stack->handle(Object(Illuminate\Http\Request), 1, true)
#7 /var/www/html/vendor/laravel/framework/src/Illuminate/Cookie/Queue.php(47): Illuminate\Session\Middleware->handle(Object(Illuminate\Http\Request), 1, true)
#8 /var/www/html/vendor/laravel/framework/src/Illuminate/Cookie/Guard.php(51): Illuminate\Cookie\Queue->handle(Object(Illuminate\Http\Request), 1, true)
#9 /var/www/html/vendor/stack/builder/src/Stack/StackedHttpKernel.php(23): Illuminate\Cookie\Guard->handle(Object(Illuminate\Http\Request), 1, true)
#10 /var/www/html/vendor/laravel/framework/src/Illuminate/Foundation/Application.php(643): Stack\StackedHttpKernel->handle(Object(Illuminate\Http\Request))
#11 /var/www/html/public/index.php(49): Illuminate\Foundation\Application->run()
#12 {main} [] []
[2015-03-16 17:44:29] local.ERROR: exception 'Symfony\Component\Debug\Exception\FatalErrorException' with message 'Call to a member function fullName() on a non-object' in /var/www/html/app/storage/views/d5c9c980ae1b12ed26eed4124b94dc77:46
"log-apache2handler-2015-03-16.txt" 101L, 10922C

dbiers · 2015-03-16T21:35:17Z

Which version of PHP is this on?

rnovo-carecloud · 2015-03-16T22:54:25Z

root@cc-bl-snipe:# php -v
PHP 5.5.9-1ubuntu4.6 (cli) (built: Feb 13 2015 19:17:11)
Copyright (c) 1997-2014 The PHP Group
Zend Engine v2.5.0, Copyright (c) 1998-2014 Zend Technologies
with Zend OPcache v7.0.3, Copyright (c) 1999-2014, by Zend Technologies
root@cc-bl-snipe:#

On Mon, Mar 16, 2015 at 5:35 PM, Dave notifications@github.com wrote:

Which version of PHP is this on?

—
Reply to this email directly or view it on GitHub
#664 (comment).

Thank you,
Roberto Novo Cruz

CARECLOUD
I.T Specialist

rnovo-carecloud · 2015-03-16T22:59:17Z

I just noticed if I press back im able to get in and takes me to the edition of my profile. I have been trying creating new profiles but same result. It was no happening before start happening since created this profiles.

dbiers · 2015-03-17T02:55:38Z

@rnovo1983 are you able to attempt it with PHP 5.4.x? I am running it on a CentOS 6.6 VM:

[21:55:06] [root@asset ~]$ php -v
PHP 5.4.38 (cli) (built: Feb 18 2015 16:46:56)
Copyright (c) 1997-2014 The PHP Group
Zend Engine v2.4.0, Copyright (c) 1998-2014 Zend Technologies

snipe · 2015-03-17T03:03:26Z

Snipe-IT should run fine on any version of PHP higher than the required one. I test here with 5.4.34, 5.5.18, and 5.6.2.

Can you tell me anything about your data? We typically see that error when an entry (or user) has been deleted. Are there any deleted users in your data?

rnovo-carecloud · 2015-03-17T03:24:01Z

[image: Inline image 1]

On Mon, Mar 16, 2015 at 11:03 PM, snipe notifications@github.com wrote:

Snipe-IT should run fine on any version of PHP higher than the required
one. I test here with 5.4.34, 5.5.18, and 5.6.2.

Can you tell me anything about your data? We typically see that error when
an entry (or user) has been deleted. Are there any deleted users in your
data?

—
Reply to this email directly or view it on GitHub
#664 (comment).

Thank you,
Roberto Novo Cruz

CARECLOUD
I.T Specialist

snipe · 2015-03-17T03:24:33Z

@rnovo1983 image did not come through.

rnovo-carecloud · 2015-03-17T03:24:48Z

have 3 users on user table

snipe · 2015-03-17T03:25:17Z

In the database table? Are any of them deleted?

rnovo-carecloud · 2015-03-17T03:25:30Z

rnovo-carecloud · 2015-03-17T03:25:56Z

No, all of them are active users

snipe · 2015-03-17T03:27:07Z

Please try deleting the contents (NOT the directories, just the contents) of app/storage/cache and app/storage/views and try reloading

snipe · 2015-03-17T03:28:39Z

You're logging in as yourself when you see this? It looks like the second user is not actually a superadmin. Looks like a -1 there instead of a 1 in that column

snipe · 2015-03-17T03:35:07Z

Is this only happening on the homepage? (Which would really be the dashboard). If you browse to other pages manually, do you still see errors?

jotafurtado · 2015-03-30T19:00:46Z

Same issue here. Happens only at dashboard page.

snipe · 2015-03-30T19:04:42Z

@jotafurtado Can I see the data for your deleted_at, and permissions for your users?

jotafurtado · 2015-03-30T19:24:10Z

I found the problem. At my asset_log I had some records without user. I ran this query and got some null users.

SELECT users.id, asset_logs.user_id FROM asset_logs LEFT JOIN users ON users.id = asset_logs.user_id

Then I deleted the relationships and voilà!
Thank you. I hope this help others!

snipe · 2015-03-30T19:38:36Z

Do you have any idea how those bad records got there in the first place?

jotafurtado · 2015-03-30T20:51:04Z

Someone in my team had deleted an user directly on database. I instruct them not to do that again. So in my case was not a code issue.

snipe · 2015-03-30T20:51:34Z

That makes sense (and was sort of what I suspected). Thanks for confirming.

snipe added the 🕙 waiting on OP label Mar 18, 2015

snipe closed this as completed Apr 2, 2015

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Issue log-in into the app #664

Issue log-in into the app #664

rnovo-carecloud commented Mar 16, 2015

rnovo-carecloud commented Mar 16, 2015

rnovo-carecloud commented Mar 16, 2015

rnovo-carecloud commented Mar 16, 2015

dbiers commented Mar 16, 2015

rnovo-carecloud commented Mar 16, 2015

rnovo-carecloud commented Mar 16, 2015

dbiers commented Mar 17, 2015

snipe commented Mar 17, 2015

rnovo-carecloud commented Mar 17, 2015

snipe commented Mar 17, 2015

rnovo-carecloud commented Mar 17, 2015

snipe commented Mar 17, 2015

rnovo-carecloud commented Mar 17, 2015

rnovo-carecloud commented Mar 17, 2015

snipe commented Mar 17, 2015

snipe commented Mar 17, 2015

snipe commented Mar 17, 2015

jotafurtado commented Mar 30, 2015

snipe commented Mar 30, 2015

jotafurtado commented Mar 30, 2015

snipe commented Mar 30, 2015

jotafurtado commented Mar 30, 2015

snipe commented Mar 30, 2015

Issue log-in into the app #664

Issue log-in into the app #664

Comments

rnovo-carecloud commented Mar 16, 2015

rnovo-carecloud commented Mar 16, 2015

rnovo-carecloud commented Mar 16, 2015

rnovo-carecloud commented Mar 16, 2015

dbiers commented Mar 16, 2015

rnovo-carecloud commented Mar 16, 2015

rnovo-carecloud commented Mar 16, 2015

dbiers commented Mar 17, 2015

snipe commented Mar 17, 2015

rnovo-carecloud commented Mar 17, 2015

snipe commented Mar 17, 2015

rnovo-carecloud commented Mar 17, 2015

snipe commented Mar 17, 2015

rnovo-carecloud commented Mar 17, 2015

rnovo-carecloud commented Mar 17, 2015

snipe commented Mar 17, 2015

snipe commented Mar 17, 2015

snipe commented Mar 17, 2015

jotafurtado commented Mar 30, 2015

snipe commented Mar 30, 2015

jotafurtado commented Mar 30, 2015

snipe commented Mar 30, 2015

jotafurtado commented Mar 30, 2015

snipe commented Mar 30, 2015