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Include any additional information you can find in storage/logs and your webserver's logs.
Error Log:
error
log
[06:43:33] LOG.error: Swift_TransportException: Failed to authenticate on SMTP server with username "YOURUSERNAME" using 2 possible authenticators. Authenticator LOGIN returned Expected response code 334 but got code "530", with message "530 Must issue a STARTTLS command first
". Authenticator PLAIN returned Expected response code 235 but got code "530", with message "530 Must issue a STARTTLS command first
Is this a fresh install or an upgrade? - Fresh Install.
What OS and web server you're running Snipe-IT on - Windows 10, Apache2
What method you used to install Snipe-IT (install.sh, manual installation, docker, etc), Github
Include what you've done so far in the installation, and if you got any error messages along the way. -Unsure of how to troubleshoot
Indicate whether or not you've manually edited any data directly in the database
Add any other context about the problem here.
Please do not post an issue without answering the related questions above. If you have opened a different issue and already answered these questions, answer them again, once for every ticket. It will be next to impossible for us to help you.
The text was updated successfully, but these errors were encountered:
Please confirm you have done the following before posting your bug report:
Describe the bug
A clear and concise description of what the bug is.
To Reproduce
Steps to reproduce the behavior:
Expected behavior
Successful import of sample csv files.
Screenshots
Server (please complete the following information):
Desktop (please complete the following information):
Error Messages
storage/logs
and your webserver's logs.Error Log:
error
log
[06:43:33] LOG.error: Swift_TransportException: Failed to authenticate on SMTP server with username "YOURUSERNAME" using 2 possible authenticators. Authenticator LOGIN returned Expected response code 334 but got code "530", with message "530 Must issue a STARTTLS command first
". Authenticator PLAIN returned Expected response code 235 but got code "530", with message "530 Must issue a STARTTLS command first
". in /var/www/snipeit/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/Esmtp/AuthHandler.php:191
Stack trace:
#0 /var/www/snipeit/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/EsmtpTransport.php(371): Swift_Transport_Esmtp_AuthHandler->afterEhlo(Object(Swift_SmtpTransport))
#1 /var/www/snipeit/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/AbstractSmtpTransport.php(148): Swift_Transport_EsmtpTransport->doHeloCommand()
#2 /var/www/snipeit/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Mailer.php(65): Swift_Transport_AbstractSmtpTransport->start()
#3 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Mail/Mailer.php(451): Swift_Mailer->send(Object(Swift_Message), Array)
#4 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Mail/Mailer.php(235): Illuminate\Mail\Mailer->sendSwiftMessage(Object(Swift_Message))
#5 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Notifications/Channels/MailChannel.php(64): Illuminate\Mail\Mailer->send(Object(Illuminate\Support\HtmlString), Array, Object(Closure))
#6 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Notifications/NotificationSender.php(113): Illuminate\Notifications\Channels\MailChannel->send(Object(Spatie\Backup\Notifications\Notifiable), Object(Spatie\Backup\Notifications\Notifications\BackupHasFailed))
#7 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Notifications/NotificationSender.php(89): Illuminate\Notifications\NotificationSender->sendToNotifiable(Object(Spatie\Backup\Notifications\Notifiable), 'ffd64a3c-74e3-4...', Object(Spatie\Backup\Notifications\Notifications\BackupHasFailed), 'mail')
#8 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Notifications/NotificationSender.php(64): Illuminate\Notifications\NotificationSender->sendNow(Array, Object(Spatie\Backup\Notifications\Notifications\BackupHasFailed))
#9 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Notifications/ChannelManager.php(35): Illuminate\Notifications\NotificationSender->send(Array, Object(Spatie\Backup\Notifications\Notifications\BackupHasFailed))
#10 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Notifications/RoutesNotifications.php(18): Illuminate\Notifications\ChannelManager->send(Object(Spatie\Backup\Notifications\Notifiable), Object(Spatie\Backup\Notifications\Notifications\BackupHasFailed))
#11 /var/www/snipeit/vendor/spatie/laravel-backup/src/Notifications/EventHandler.php(33): Spatie\Backup\Notifications\Notifiable->notify(Object(Spatie\Backup\Notifications\Notifications\BackupHasFailed))
#12 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Events/Dispatcher.php(350): Spatie\Backup\Notifications\EventHandler->Spatie\Backup\Notifications{closure}(Object(Spatie\Backup\Events\BackupHasFailed))
#13 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Events/Dispatcher.php(200): Illuminate\Events\Dispatcher->Illuminate\Events{closure}('Spatie\Backup\E...', Array)
#14 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Foundation/helpers.php(467): Illuminate\Events\Dispatcher->dispatch('Spatie\Backup\E...')
#15 /var/www/snipeit/vendor/spatie/laravel-backup/src/Commands/BackupCommand.php(59): event(Object(Spatie\Backup\Events\BackupHasFailed))
#16 [internal function]: Spatie\Backup\Commands\BackupCommand->handle()
#17 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(29): call_user_func_array(Array, Array)
#18 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(87): Illuminate\Container\BoundMethod::Illuminate\Container{closure}()
#19 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(31): Illuminate\Container\BoundMethod::callBoundMethod(Object(Illuminate\Foundation\Application), Array, Object(Closure))
#20 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Container/Container.php(549): Illuminate\Container\BoundMethod::call(Object(Illuminate\Foundation\Application), Array, Array, NULL)
#21 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Console/Command.php(183): Illuminate\Container\Container->call(Array)
#22 /var/www/snipeit/vendor/symfony/console/Command/Command.php(255): Illuminate\Console\Command->execute(Object(Symfony\Component\Console\Input\ArrayInput), Object(Illuminate\Console\OutputStyle))
#23 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Console/Command.php(170): Symfony\Component\Console\Command\Command->run(Object(Symfony\Component\Console\Input\ArrayInput), Object(Illuminate\Console\OutputStyle))
#24 /var/www/snipeit/vendor/spatie/laravel-backup/src/Commands/BaseCommand.php(16): Illuminate\Console\Command->run(Object(Symfony\Component\Console\Input\ArrayInput), Object(Symfony\Component\Console\Output\BufferedOutput))
#25 /var/www/snipeit/vendor/symfony/console/Application.php(960): Spatie\Backup\Commands\BaseCommand->run(Object(Symfony\Component\Console\Input\ArrayInput), Object(Symfony\Component\Console\Output\BufferedOutput))
#26 /var/www/snipeit/vendor/symfony/console/Application.php(255): Symfony\Component\Console\Application->doRunCommand(Object(Spatie\Backup\Commands\BackupCommand), Object(Symfony\Component\Console\Input\ArrayInput), Object(Symfony\Component\Console\Output\BufferedOutput))
#27 /var/www/snipeit/vendor/symfony/console/Application.php(148): Symfony\Component\Console\Application->doRun(Object(Symfony\Component\Console\Input\ArrayInput), Object(Symfony\Component\Console\Output\BufferedOutput))
#28 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Console/Application.php(88): Symfony\Component\Console\Application->run(Object(Symfony\Component\Console\Input\ArrayInput), Object(Symfony\Component\Console\Output\BufferedOutput))
#29 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Console/Application.php(177): Illuminate\Console\Application->run(Object(Symfony\Component\Console\Input\ArrayInput), Object(Symfony\Component\Console\Output\BufferedOutput))
#30 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Foundation/Console/Kernel.php(249): Illuminate\Console\Application->call('backup:run', Object(Illuminate\Support\Collection), NULL)
#31 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Support/Facades/Facade.php(221): Illuminate\Foundation\Console\Kernel->call('backup:run')
#32 /var/www/snipeit/app/Http/Controllers/Api/ImportController.php(122): Illuminate\Support\Facades\Facade::__callStatic('call', Array)
#33 [internal function]: App\Http\Controllers\Api\ImportController->process(Object(App\Http\Requests\ItemImportRequest), '7')
#34 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Routing/Controller.php(54): call_user_func_array(Array, Array)
#35 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Routing/ControllerDispatcher.php(45): Illuminate\Routing\Controller->callAction('process', Array)
#36 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Routing/Route.php(212): Illuminate\Routing\ControllerDispatcher->dispatch(Object(Illuminate\Routing\Route), Object(App\Http\Controllers\Api\ImportController), 'process')
#37 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Routing/Route.php(169): Illuminate\Routing\Route->runController()
#38 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Routing/Router.php(658): Illuminate\Routing\Route->run()
#39 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(30): Illuminate\Routing\Router->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#40 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Routing/Middleware/ThrottleRequests.php(57): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#41 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\Routing\Middleware\ThrottleRequests->handle(Object(Illuminate\Http\Request), Object(Closure), 120, '1')
#42 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#43 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Auth/Middleware/Authenticate.php(43): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#44 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\Auth\Middleware\Authenticate->handle(Object(Illuminate\Http\Request), Object(Closure), 'api')
#45 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#46 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(102): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#47 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Routing/Router.php(660): Illuminate\Pipeline\Pipeline->then(Object(Closure))
#48 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Routing/Router.php(635): Illuminate\Routing\Router->runRouteWithinStack(Object(Illuminate\Routing\Route), Object(Illuminate\Http\Request))
#49 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Routing/Router.php(601): Illuminate\Routing\Router->runRoute(Object(Illuminate\Http\Request), Object(Illuminate\Routing\Route))
#50 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Routing/Router.php(590): Illuminate\Routing\Router->dispatchToRoute(Object(Illuminate\Http\Request))
#51 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(176): Illuminate\Routing\Router->dispatch(Object(Illuminate\Http\Request))
#52 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(30): Illuminate\Foundation\Http\Kernel->Illuminate\Foundation\Http{closure}(Object(Illuminate\Http\Request))
#53 /var/www/snipeit/vendor/barryvdh/laravel-debugbar/src/Middleware/InjectDebugbar.php(65): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#54 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Barryvdh\Debugbar\Middleware\InjectDebugbar->handle(Object(Illuminate\Http\Request), Object(Closure))
#55 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#56 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php(30): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#57 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\Foundation\Http\Middleware\TransformsRequest->handle(Object(Illuminate\Http\Request), Object(Closure))
#58 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#59 /var/www/snipeit/app/Http/Middleware/CheckForDebug.php(25): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#60 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): App\Http\Middleware\CheckForDebug->handle(Object(Illuminate\Http\Request), Object(Closure))
#61 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#62 /var/www/snipeit/app/Http/Middleware/CheckForSetup.php(27): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#63 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): App\Http\Middleware\CheckForSetup->handle(Object(Illuminate\Http\Request), Object(Closure))
#64 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#65 /var/www/snipeit/vendor/fideloper/proxy/src/TrustProxies.php(57): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#66 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Fideloper\Proxy\TrustProxies->handle(Object(Illuminate\Http\Request), Object(Closure))
#67 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#68 /var/www/snipeit/app/Http/Middleware/NosniffGuard.php(17): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#69 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): App\Http\Middleware\NosniffGuard->handle(Object(Illuminate\Http\Request), Object(Closure))
#70 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#71 /var/www/snipeit/app/Http/Middleware/ContentSecurityPolicyHeader.php(18): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#72 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): App\Http\Middleware\ContentSecurityPolicyHeader->handle(Object(Illuminate\Http\Request), Object(Closure))
#73 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#74 /var/www/snipeit/app/Http/Middleware/ReferrerPolicyHeader.php(17): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#75 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): App\Http\Middleware\ReferrerPolicyHeader->handle(Object(Illuminate\Http\Request), Object(Closure))
#76 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#77 /var/www/snipeit/app/Http/Middleware/XssProtectHeader.php(18): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#78 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): App\Http\Middleware\XssProtectHeader->handle(Object(Illuminate\Http\Request), Object(Closure))
#79 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#80 /var/www/snipeit/app/Http/Middleware/FrameGuard.php(17): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#81 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): App\Http\Middleware\FrameGuard->handle(Object(Illuminate\Http\Request), Object(Closure))
#82 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#83 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/View/Middleware/ShareErrorsFromSession.php(49): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#84 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\View\Middleware\ShareErrorsFromSession->handle(Object(Illuminate\Http\Request), Object(Closure))
#85 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#86 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Session/Middleware/StartSession.php(63): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#87 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\Session\Middleware\StartSession->handle(Object(Illuminate\Http\Request), Object(Closure))
#88 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#89 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/CheckForMaintenanceMode.php(46): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#90 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\Foundation\Http\Middleware\CheckForMaintenanceMode->handle(Object(Illuminate\Http\Request), Object(Closure))
#91 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#92 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(102): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#93 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(151): Illuminate\Pipeline\Pipeline->then(Object(Closure))
#94 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(116): Illuminate\Foundation\Http\Kernel->sendRequestThroughRouter(Object(Illuminate\Http\Request))
#95 /var/www/snipeit/public/index.php(58): Illuminate\Foundation\Http\Kernel->handle(Object(Illuminate\Http\Request))
#96 {main}
error
log
[06:43:33] LOG.error: Failed to authenticate on SMTP server with username "YOURUSERNAME" using 2 possible authenticators. Authenticator LOGIN returned Expected response code 334 but got code "530", with message "530 Must issue a STARTTLS command first
". Authenticator PLAIN returned Expected response code 235 but got code "530", with message "530 Must issue a STARTTLS command first
". {"userId":1,"email":"baekdongsoo@hotmail.com","exception":{}}
Additional context
Is this a fresh install or an upgrade? - Fresh Install.
What OS and web server you're running Snipe-IT on - Windows 10, Apache2
What method you used to install Snipe-IT (install.sh, manual installation, docker, etc), Github
Include what you've done so far in the installation, and if you got any error messages along the way. -Unsure of how to troubleshoot
Indicate whether or not you've manually edited any data directly in the database
Add any other context about the problem here.
Please do not post an issue without answering the related questions above. If you have opened a different issue and already answered these questions, answer them again, once for every ticket. It will be next to impossible for us to help you.
The text was updated successfully, but these errors were encountered: