[ADD] helpdesk_ticket_type_team

helpdesk_ticket_type_team/README.rst

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+.. image:: https://img.shields.io/badge/licence-AGPL--3-blue.svg
+    :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
+    :alt: License: AGPL-3
+
+========
+Overview
+========
+
+This module restricts the visibility of helpdesk ticket types based on the teams assigned to them.
+
+Every ticket type can only have a single team assigned to it.
+
+Configuration
+=============
+
+* Go to Helpdesk/Configuration/Types to assign a team to the ticket types
+* Alternatively, you can go Helpdesk/Configuration/Teams, and inside the form view you can assign the ticket types to the team
+
+Usage
+=====
+
+* Assign ticket types to teams
+* When creating a new ticket, only the assigned ticket types will be visible when selecting the team
+
+Credits
+=======
+
+Contributors
+------------
+
+Samuel Macias <smacias@opensourceintegrators.com>
+Maxime Chambreuil <mchambreuil@opensourceintegrators.com>

helpdesk_ticket_type_team/__init__.py

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+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+from . import models

helpdesk_ticket_type_team/__manifest__.py

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+# Copyright (C) 2017 Open Source Integrators (https://www.opensourceintegrators.com)
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+{
+    "name": "Helpdesk ticket type team",
+    "version": "16.0.1.0.0",
+    "license": "AGPL-3",
+    "summary": "Limits the selection of helpdesk ticket types based on the team",
+    "author": "Open Source Integrators",
+    "maintainer": "Open Source Integrators",
+    "website": "https://github.com/ursais/osi-addons",
+    "depends": [
+        # Odoo + Enterprise
+        "helpdesk",
+        # OCA
+        # osi-addons
+    ],
+    "data": [
+        "views/helpdesk_view.xml",
+    ],
+    "application": False,
+    "maintainers": ["ursais"],
+}

helpdesk_ticket_type_team/i18n/es_MX.po

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+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_ticket_type_team
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 16.0+e-20230816\n"
+"Report-Msgid-Bugs-To: \n"
+"POT-Creation-Date: 2024-04-23 18:26+0000\n"
+"PO-Revision-Date: 2024-04-23 18:26+0000\n"
+"Last-Translator: \n"
+"Language-Team: \n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: \n"
+"Plural-Forms: \n"
+
+#. module: helpdesk_ticket_type_team
+#: model:ir.model.fields,field_description:helpdesk_ticket_type_team.field_helpdesk_team__ticket_type_ids
+msgid "Assigned ticket types"
+msgstr "Tipos de ticket asignados"
+
+#. module: helpdesk_ticket_type_team
+#: model:ir.model,name:helpdesk_ticket_type_team.model_helpdesk_team
+msgid "Helpdesk Team"
+msgstr "Equipo de Servicio de asistencia"
+
+#. module: helpdesk_ticket_type_team
+#: model:ir.model,name:helpdesk_ticket_type_team.model_helpdesk_ticket
+msgid "Helpdesk Ticket"
+msgstr "Ticket de Servicio de asistencia"
+
+#. module: helpdesk_ticket_type_team
+#: model:ir.model,name:helpdesk_ticket_type_team.model_helpdesk_ticket_type
+msgid "Helpdesk Ticket Type"
+msgstr "Tipo de ticket de Servicio de asistencia"
+
+#. module: helpdesk_ticket_type_team
+#: model:ir.model.fields,field_description:helpdesk_ticket_type_team.field_helpdesk_ticket_type__team_id
+#: model:ir.model.fields,field_description:helpdesk_ticket_type_team.field_res_users__team_ids
+msgid "Team"
+msgstr "Equipo"
+
+#. module: helpdesk_ticket_type_team
+#: model:ir.model,name:helpdesk_ticket_type_team.model_res_users
+msgid "User"
+msgstr "Usuario"

helpdesk_ticket_type_team/i18n/helpdesk_ticket_type_team.pot

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+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_ticket_type_team
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 16.0+e-20230816\n"
+"Report-Msgid-Bugs-To: \n"
+"POT-Creation-Date: 2024-04-23 18:26+0000\n"
+"PO-Revision-Date: 2024-04-23 18:26+0000\n"
+"Last-Translator: \n"
+"Language-Team: \n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: \n"
+"Plural-Forms: \n"
+
+#. module: helpdesk_ticket_type_team
+#: model:ir.model.fields,field_description:helpdesk_ticket_type_team.field_helpdesk_team__ticket_type_ids
+msgid "Assigned ticket types"
+msgstr ""
+
+#. module: helpdesk_ticket_type_team
+#: model:ir.model,name:helpdesk_ticket_type_team.model_helpdesk_team
+msgid "Helpdesk Team"
+msgstr ""
+
+#. module: helpdesk_ticket_type_team
+#: model:ir.model,name:helpdesk_ticket_type_team.model_helpdesk_ticket
+msgid "Helpdesk Ticket"
+msgstr ""
+
+#. module: helpdesk_ticket_type_team
+#: model:ir.model,name:helpdesk_ticket_type_team.model_helpdesk_ticket_type
+msgid "Helpdesk Ticket Type"
+msgstr ""
+
+#. module: helpdesk_ticket_type_team
+#: model:ir.model.fields,field_description:helpdesk_ticket_type_team.field_helpdesk_ticket_type__team_id
+#: model:ir.model.fields,field_description:helpdesk_ticket_type_team.field_res_users__team_ids
+msgid "Team"
+msgstr ""
+
+#. module: helpdesk_ticket_type_team
+#: model:ir.model,name:helpdesk_ticket_type_team.model_res_users
+msgid "User"
+msgstr ""

helpdesk_ticket_type_team/models/__init__.py

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+from . import helpdesk_ticket
+from . import helpdesk_ticket_type
+from . import helpdesk_team
+from . import res_users

helpdesk_ticket_type_team/models/helpdesk_team.py

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+# Copyright (C) 2023 Open Source Integrators
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+from odoo import fields, models
+
+
+class HelpdeskTeam(models.Model):
+    _inherit = "helpdesk.team"
+
+    ticket_type_ids = fields.One2many(
+        "helpdesk.ticket.type", "team_id", string="Assigned ticket types"
+    )

helpdesk_ticket_type_team/models/helpdesk_ticket.py

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+# Copyright (C) 2023 Open Source Integrators
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+from odoo import api, models
+
+
+class HelpdeskTicket(models.Model):
+    _inherit = "helpdesk.ticket"
+
+    @api.onchange("team_id")
+    def _onchange_team_id(self):
+        self.ticket_type_id = False
+        self.user_id = False
+        if not self.team_id or not self.team_id.ticket_type_ids:
+            return {"domain": {"ticket_type_id": [("team_id", "=", False)]}}
+        else:
+            return {
+                "domain": {
+                    "ticket_type_id": [("team_id", "=", self.team_id.id)],
+                    "user_id": [("team_ids", "=", self.team_id.id)],
+                }
+            }

helpdesk_ticket_type_team/models/helpdesk_ticket_type.py

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+# Copyright (C) 2023 Open Source Integrators
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+from odoo import fields, models
+
+
+class HelpdeskTicketType(models.Model):
+    _inherit = "helpdesk.ticket.type"
+
+    team_id = fields.Many2one("helpdesk.team", string="Team")

helpdesk_ticket_type_team/models/res_users.py

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+from odoo import fields, models
+
+
+class ResUsers(models.Model):
+    _inherit = "res.users"
+
+    team_ids = fields.Many2many("helpdesk.team")

helpdesk_ticket_type_team/views/helpdesk_view.xml

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+<odoo>
+
+    <record id="view_helpdesk_ticket_type_tree_inherit_mppd" model="ir.ui.view">
+        <field name="name">helpdesk.ticket.type.tree.inherit.mppd</field>
+        <field name="model">helpdesk.ticket.type</field>
+        <field name="inherit_id" ref="helpdesk.helpdesk_ticket_type_view_tree" />
+        <field name="arch" type="xml">
+            <xpath expr="//field[@name='name']" position="after">
+                <field name="team_id" />
+            </xpath>
+        </field>
+    </record>
+
+    <record id="view_helpdesk_team_form_inherit_mppd" model="ir.ui.view">
+        <field name="name">helpdesk.team.form.inherit.mppd</field>
+        <field name="model">helpdesk.team</field>
+        <field name="inherit_id" ref="helpdesk.helpdesk_team_view_form" />
+        <field name="arch" type="xml">
+            <xpath expr="//field[@name='description']" position="after">
+                <field name="ticket_type_ids" />
+            </xpath>
+        </field>
+    </record>
+
+</odoo>

setup/helpdesk_ticket_type_team/odoo/addons/helpdesk_ticket_type_team

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+../../../../helpdesk_ticket_type_team

setup/helpdesk_ticket_type_team/setup.py

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+import setuptools
+
+setuptools.setup(
+    setup_requires=['setuptools-odoo'],
+    odoo_addon=True,
+)