[$250] Notification – Have no sound notification for message

[izarutskaya]

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Version Number: v9.0.6-0
Reproducible in staging?: Y
Reproducible in production?: N
If this was caught during regression testing, add the test name, ID and link from TestRail: https://expensify.testrail.io/index.php?/tests/view/4710904
Email or phone of affected tester (no customers): ponikarchuks+1010724@gmail.com
Logs: https://stackoverflow.com/c/expensify/questions/4856
Issue reported by: Applause-Internal team

Action Performed:

1. Go to https://staging.new.expensify.com/
2. Log in as user A
3. Open chat with user B
4. As user B send message to user A
5. Notice that user A receive a notification

Expected Result:

Notification is with sound

Actual Result:

Notification is without sound

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Bug6538637_1720679667689.Sound_notif.mp4

View all open jobs on GitHub

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~015271a1c4e784b95c
• Upwork Job ID: 1813278476392211020
• Last Price Increase: 2024-08-06

[melvin-bot]

Triggered auto assignment to @adelekennedy (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[melvin-bot]

Triggered auto assignment to @NikkiWines (DeployBlockerCash), see https://stackoverflowteams.com/c/expensify/questions/9980/ for more details.

[github-actions]

👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

1. Identify the pull request that introduced this issue and revert it.
2. Find someone who can quickly fix the issue.
3. Fix the issue yourself.

[izarutskaya]

@adelekennedy FYI I haven't added the External label as I wasn't 100% sure about this issue. Please take a look and add the label if you agree it's a bug and can be handled by external contributors.

[izarutskaya]

We think this issue might be related to the #vip-vsb

[NikkiWines]

Just tested with @Julesssss and we weren't able to reproduce this issue with the app either fully killed or just backgrounded so this needs reproduction

[MelvinBot]

This has been labelled "Needs Reproduction". Follow the steps here: https://stackoverflowteams.com/c/expensify/questions/16989

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~015271a1c4e784b95c

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @brunovjk (External)

[adelekennedy]

still waiting for proposals

[brunovjk]

Bumping Slack for proposals

[c3024]

We are not playing sound exclusively for mobiles here

App/src/libs/actions/User.ts

Line 571 in 854ea80

return playSoundExcludingMobile(SOUNDS.RECEIVE);

because it is coded in the native code in this PR #36807 but that works only for notifications like banners when the chat is not on the foreground. When a user is on the chat, there is no sound when a message is received for native devices. (It works well on web).

There were some discussions here in #36579 #36714 and #37434.

It might need to be confirmed first if this is the expected behaviour for native apps or not.

cc: @Julesssss

[melvin-bot]

📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸

[brunovjk]

@Julesssss Did you have a chance to see this comment? Thanks.

[Julesssss]

Myself and @NikkiWines weren't able to reproduce, we'd need more test steps before moving forward here.

[melvin-bot]

@adelekennedy @brunovjk this issue was created 2 weeks ago. Are we close to approving a proposal? If not, what's blocking us from getting this issue assigned? Don't hesitate to create a thread in #expensify-open-source to align faster in real time. Thanks!

[brunovjk]

Not overdue, waiting for re-test

[melvin-bot]

📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸

[Julesssss]

Awaiting retest

[adelekennedy]

still unable to reproduce - waiting for re-test

[melvin-bot]

@adelekennedy, @brunovjk Whoops! This issue is 2 days overdue. Let's get this updated quick!

[adelekennedy]

still pending the retest

[melvin-bot]

📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸