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[NEW] Allow to send Agent custom fields through the Omnichannel CRM integration #16286

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renatobecker
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@renatobecker renatobecker commented Jan 19, 2020

Some integrations need more information about the Agent, in addition to the default fields sent through the Omnichannel CRM integration.
To allow this, a new field(sendToIntegrations) will be supported in the custom fields of the regular Users.

The CRM integration will send information from the custom fields that have the field

{
...
    sendToIntegrations: true,
...
}

@renatobecker renatobecker added the Feature: Request Requested Feature label Jan 19, 2020
@renatobecker renatobecker added this to the 3.0.0 milestone Jan 19, 2020
@renatobecker renatobecker changed the title [NEW]Allow to send Agent custom fields through Omnichannel CRM integrations [NEW] Allow to send Agent custom fields through Omnichannel CRM integrations Jan 19, 2020
@renatobecker renatobecker changed the title [NEW] Allow to send Agent custom fields through Omnichannel CRM integrations [NEW] Allow to send Agent custom fields through Omnichannel CRM integration Jan 19, 2020
@renatobecker renatobecker changed the title [NEW] Allow to send Agent custom fields through Omnichannel CRM integration [NEW] Allow to send Agent custom fields through the Omnichannel CRM integration Jan 20, 2020
@renatobecker renatobecker modified the milestones: 3.0.0, 3.1.0 Feb 27, 2020
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@renatobecker
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@sampaiodiego I changed the name of the property according your suggestion, it makes sense to me.
I have, also, added the related documentation as you can see here.

Thanks.

app/livechat/server/lib/Livechat.js Outdated Show resolved Hide resolved
@sampaiodiego sampaiodiego merged commit 83240bc into develop Apr 20, 2020
@sampaiodiego sampaiodiego deleted the pass-agent-custom-fields-through-crm-integrations branch April 20, 2020 17:42
ggazzo added a commit that referenced this pull request Apr 20, 2020
…users_and_rooms

* 'develop' of github.com:RocketChat/Rocket.Chat:
  [NEW] Allow to send Agent custom fields through the Omnichannel CRM integration (#16286)
  [FIX] Spotify embed and collapsed (#17356)
  Improve: Better Push Notification code (#17338)
  LingoHub Update 🚀 (#17365)
  [FIX] Allow Screensharing in BBB Iframe (#17290)
  [NEW] Make the header for rooms clickable (#16762)
  Import data pagination (#17355)
  Allow to set a comment when forwarding omnichannel rooms. (#17353)
  [FIX] Web Client memory leak caused by the Emoji library (#17320)
  [FIX] Omnichannel room info panel opening whenever a message is sent (#17348)
  [FIX] New user added by admin doesn't receive random password email (#17249)
dudizilla added a commit that referenced this pull request Apr 21, 2020
…nto view-logs

* 'develop' of https://github.com/RocketChat/Rocket.Chat:
  [NEW] Allow to send Agent custom fields through the Omnichannel CRM integration (#16286)
  [FIX] Spotify embed and collapsed (#17356)
  Improve: Better Push Notification code (#17338)
  LingoHub Update 🚀 (#17365)
  [FIX] Allow Screensharing in BBB Iframe (#17290)
  [NEW] Make the header for rooms clickable (#16762)
  Import data pagination (#17355)
  Allow to set a comment when forwarding omnichannel rooms. (#17353)
  [FIX] Web Client memory leak caused by the Emoji library (#17320)
  [FIX] Omnichannel room info panel opening whenever a message is sent (#17348)
  [FIX] New user added by admin doesn't receive random password email (#17249)
  Bump https-proxy-agent from 2.2.1 to 2.2.4 (#17323)
  [NEW] Adds ability for Rocket.Chat Apps to create discussions (#16683)
  Add possibility to sort the Omnichannel current chats list by column (#17347)
  [IMPROVE] Redesign Administration > Import (#17289)
@sampaiodiego sampaiodiego mentioned this pull request Apr 27, 2020
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4 participants