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[NEW] Allow to send Agent custom fields through the Omnichannel CRM integration #16286

Merged
merged 6 commits into from
Apr 20, 2020
Merged

[NEW] Allow to send Agent custom fields through the Omnichannel CRM integration #16286

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bdb2b83
Allow sharing user custom fields through the Omnichannel CRM integrat…
renatobecker Jan 19, 2020
b5beee9
Fix eslint alerts.
renatobecker Jan 19, 2020
205bba6
Merge branch 'develop' into pass-agent-custom-fields-through-crm-inte…
renatobecker Apr 18, 2020
670a512
Rename the property that allows to share agent custom fields to -> se…
renatobecker Apr 18, 2020
ce777e3
Remove unnecessary map() process.
renatobecker Apr 20, 2020
7648fe8
Merge branch 'develop' into pass-agent-custom-fields-through-crm-inte…
renatobecker Apr 20, 2020
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16 changes: 16 additions & 0 deletions app/livechat/server/lib/Livechat.js
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Original file line number Diff line number Diff line change
Expand Up @@ -603,6 +603,17 @@ export const Livechat = {
const visitor = LivechatVisitors.findOneById(room.v._id);
const agent = Users.findOneById(room.servedBy && room.servedBy._id);

const externalCustomFields = () => {
try {
const customFields = JSON.parse(settings.get('Accounts_CustomFields'));
return Object.keys(customFields)
.filter((customFieldKey) => customFields[customFieldKey].allowExternalSharing === true)
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.map((field) => field);
} catch (error) {
return [];
}
};

const ua = new UAParser();
ua.setUA(visitor.userAgent);

Expand Down Expand Up @@ -630,11 +641,16 @@ export const Livechat = {
};

if (agent) {
const { customFields: agentCustomFields } = agent;
const externalCF = externalCustomFields();
const customFields = Object.keys(agentCustomFields).reduce((newObj, key) => (externalCF.includes(key) ? { ...newObj, [key]: agentCustomFields[key] } : newObj), null);

postData.agent = {
_id: agent._id,
username: agent.username,
name: agent.name,
email: null,
...customFields && { customFields },
};

if (agent.emails && agent.emails.length > 0) {
Expand Down