Incident chat room
Wiki ▸ Documentation ▸ User Documentation ▸ Incident chat room
- Released in version: 0.1
- Also called: "Built-in chat"
For every Alert sent, an incident chat room is created and associated with that alert. Only that alert's responders will be able to participate. The incident chat provides a private, real-time text communication channel for the alerter and the incident's responders. Essentially, the incident chat room is a group chat channel for the people involved in or responding to the alert.
By default, the incident chat room uses Buoy's built-in chat system. However, Buoy administrators can replace the built-in chat system with an alternative chat system. This page documents the built-in incident chat room functionality. See Configure#chat-system-options for a list of alternative options.
The incident chat room is displayed to all responders immediately when accessing an alert via the Active Alerts menu or immediately after responding to an alert.
The following screenshot annotates the interface of the built-in incident chat room:
The chat area is a scrollable area in the center of the screen containing the individual chat messages. Each chat message displays the user's name, avatar, and the time the chat message was sent.
At the bottom of the screen are the chat message entry fields, which consist of a text field for typing a short chat message and the Send button, for sending the message.
At the top of the chat area is the crisis message, which is the message responders received via the initial alert.
To send a chat message:
- tap or click inside the text chat message entry field,
- type your message, and
- press the Send button.
🚧 TK-TODO: Finish documenting the features.
The built-in incident chat room understands a limited subset of Markdown syntax. This allows basic text formatting and displaying external images.
🚧 TK-TODO