"stuck" on "Loading" page

[markreg]

Output from the server:

[2011-11-22 16:11:55.605] [INFO] console - Your Etherpad Lite git version is 2db8105
[2011-11-22 16:11:55.607] [INFO] console - Report bugs at https://github.com/Pita/etherpad-lite/issues
[2011-11-22 16:11:55.778] [INFO] console - Server is listening at 0.0.0.0:9001
[2011-11-22 16:11:55.780] [INFO] console - info - 'socket.io started'
[2011-11-22 16:11:58.478] [INFO] http - 200, GET /p/Y9Z81HxiJm
[2011-11-22 16:11:59.555] [INFO] socket.io - handshake authorized '17076206631540154799'
[2011-11-22 16:12:09.273] [INFO] http - 200, GET /p/Session
[2011-11-22 16:12:09.842] [INFO] socket.io - handshake authorized '8602402112052001713'
[2011-11-22 16:12:20.548] [INFO] socket.io - transport end
[2011-11-22 16:13:54.303] [INFO] socket.io - transport end
[2011-11-22 16:13:54.385] [ERROR] console - CLIENT SIDE JAVASCRIPT ERROR: {"msg":"Error loading script","url":"http://localhost:9001/socket.io/1/jsonp-polling/8602402112052001713?t=1322003628473&i=0","linenumber":1,"userAgent":"Mozilla/5.0 (Windows NT 6.1; WOW64; rv:8.0) Gecko/20100101 Firefox/8.0"}
[2011-11-22 16:13:54.385] [INFO] http - 200, POST /jserror
[2011-11-22 16:13:54.391] [INFO] http - 304, GET /p/Session
[2011-11-22 16:13:54.497] [INFO] http - 304, GET /static/css/pad.css
[2011-11-22 16:13:54.587] [INFO] http - 304, GET /static/custom/pad.css
[2011-11-22 16:13:55.764] [INFO] http - 304, GET /static/custom/pad.js
[2011-11-22 16:13:55.765] [INFO] http - 304, GET /p/Session
[2011-11-22 16:14:06.984] [INFO] http - 304, GET /p/Session
[2011-11-22 16:14:06.984] [INFO] http - 304, GET /p/Session
[2011-11-22 16:14:06.989] [INFO] http - 200, GET /p/Session
[2011-11-22 16:14:07.239] [INFO] http - 200, GET /static/custom/pad.css
[2011-11-22 16:14:07.241] [INFO] http - 200, GET /static/custom/pad.js
[2011-11-22 16:14:07.326] [INFO] http - 200, GET /p/Session
[2011-11-22 16:14:07.491] [INFO] http - 200, GET /static/css/pad.css
[2011-11-22 16:14:07.969] [INFO] http - 200, GET /minified/pad.js
[2011-11-22 16:14:08.350] [INFO] socket.io - handshake authorized '12814689401664151200'
[2011-11-22 16:14:08.352] [INFO] http - 200, GET /static/img/loading.gif
[2011-11-22 16:14:08.352] [INFO] http - 200, GET /static/img/leftarrow.png
[2011-11-22 16:14:08.354] [INFO] http - 200, GET /static/img/etherpad_lite_icons.png
[2011-11-22 16:15:10.870] [INFO] socket.io - handshake authorized '1315621722183686826'
[2011-11-22 16:15:26.590] [INFO] socket.io - handshake authorized '18885323151886586089'
[2011-11-22 16:15:46.306] [INFO] socket.io - transport end
[2011-11-22 16:15:46.892] [INFO] socket.io - handshake authorized '15656086571427261589'
[2011-11-22 16:15:57.890] [INFO] socket.io - handshake authorized '1517462598504470842'
[2011-11-22 16:16:01.757] [INFO] socket.io - transport end
[2011-11-22 16:16:01.892] [INFO] socket.io - handshake authorized '1010530881398101965'
[2011-11-22 16:16:12.340] [INFO] socket.io - handshake authorized '1436364354846802906'
[2011-11-22 16:16:21.841] [INFO] socket.io - transport end
[2011-11-22 16:16:21.891] [INFO] socket.io - handshake authorized '1911975752963537353'
[2011-11-22 16:16:22.059] [INFO] socket.io - transport end
[2011-11-22 16:16:22.347] [INFO] socket.io - handshake authorized '12068730911951072905'
[2011-11-22 16:16:32.591] [INFO] socket.io - handshake authorized '838177011930131707'
[2011-11-22 16:16:32.681] [INFO] socket.io - handshake authorized '11060044691781968104'
[2011-11-22 16:16:37.059] [INFO] socket.io - transport end
[2011-11-22 16:16:37.344] [INFO] socket.io - handshake authorized '20409469851233928104'
[2011-11-22 16:16:42.148] [INFO] socket.io - transport end
[2011-11-22 16:16:42.344] [INFO] socket.io - handshake authorized '15495542341278541409'
[2011-11-22 16:16:42.894] [INFO] socket.io - handshake authorized '21112127631096345562'
[2011-11-22 16:16:47.507] [INFO] socket.io - transport end
[2011-11-22 16:16:47.596] [INFO] socket.io - handshake authorized '352222138360908464'
[2011-11-22 16:16:47.717] [INFO] socket.io - handshake authorized '1254756880525740093'
[2011-11-22 16:16:47.723] [INFO] socket.io - handshake authorized '907035159755920289'
[2011-11-22 16:16:52.645] [INFO] socket.io - handshake authorized '1404301442703982115'
[2011-11-22 16:16:52.651] [INFO] socket.io - handshake authorized '18843313321267050994'
[2011-11-22 16:16:57.140] [INFO] socket.io - transport end
[2011-11-22 16:16:57.348] [INFO] socket.io - handshake authorized '315609965850451540'
[2011-11-22 16:16:57.514] [INFO] socket.io - transport end
[2011-11-22 16:16:57.643] [INFO] socket.io - handshake authorized '3833772171929311716'
[2011-11-22 16:16:57.895] [INFO] socket.io - handshake authorized '6252445231033992425'
[2011-11-22 16:17:02.893] [INFO] socket.io - handshake authorized '918487734314263169'
[2011-11-22 16:17:07.592] [INFO] socket.io - transport end
[2011-11-22 16:17:07.650] [INFO] socket.io - handshake authorized '7280345971251234204'
[2011-11-22 16:17:07.654] [INFO] socket.io - handshake authorized '1580211153794212'
[2011-11-22 16:17:07.836] [INFO] socket.io - transport end
[2011-11-22 16:17:08.101] [INFO] socket.io - handshake authorized '4582640641110936735'
[2011-11-22 16:17:08.102] [INFO] socket.io - handshake authorized '10331474711070142302'

It just stays stuck on "Loading".

[markreg]

It just seems really slow...

[JohnMcLear]

Anything on the client?

[markreg]

I get the main page to create a new pad and once I click on "New Pad" it takes me to the etherpad-lite interface then it says "Loading" on the interface for a long time...after about 8 minutes it loads everything but when I type in the client it doesn't update anything on the server and then the client says it needs to reconnect to the server.

If it helps...I installed etherpad-lite in a slightly non conventional way on a host that has restricted access to yum therefore I had to install each package manually. But installDeps.sh doesn't give me any errors other than:

npm WARN gzip@0.1.0 package.json: bugs['web'] should probably be bugs['url']
npm WARN log4js@0.3.9 package.json: bugs['web'] should probably be bugs['url']

[aicm]

I can confirm this. Having the same issue on a normal install. I did not wait 8 minutes, but I usually have to restart etherpad to make it responsive again.

I'm currently proxying it via apche, but even directly (on 9001) it behaves the same.

[markreg]

Yeah I can't do anything to fix it...tried reinstalling eeverythign from scratch and still the same problem.

[phrozen77]

I've solved it with setting proxy_buffering off; in the vhost conf (location /) - try and see if it helps

(all assuming you're reverse proxying to nginx)

[aicm]

That's great! I'm glad to hear that. I'll try to implement that setting in my apache config as well, just in case.

However, my issue is there even when accessing etherpad-lite itself on port 90001 (which shouldn't have anything to do with my apache reverse proxy config).

[markreg]

I'm not even using apache in the loop. This is the same problem as aicm with connecting to etherpad-lite directly on port 9001.

I have come to the conclusion that there is something wrong with my socket.io not receiving data from the client of visa-versa after trying out many different socket.io applications with node. It's almost like it's stuck. Unfortunately I'm not getting much help on socket.io's github or google groups.

[JohnMcLear]

Try grabbing a version of etherpad-lite from a few weeks ago, do you have the same problem?

[markreg]

How can I download an older version?

[JohnMcLear]

https://github.com/Pita/etherpad-lite/zipball/1.0

is from August.

-----Original Message-----
From: markreg [mailto:reply@reply.github.com]
Sent: 25 November 2011 01:12
To: John McLear
Subject: Re: [etherpad-lite] "stuck" on "Loading" page (#224)

How can I download an older version?

---

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[markreg]

It says I need to downgrade my version of node to 0.4.x. Should I do so?

[JohnMcLear]

Yep, worth a shot.

-----Original Message-----
From: markreg [mailto:reply@reply.github.com]
Sent: 25 November 2011 01:39
To: John McLear
Subject: Re: [etherpad-lite] "stuck" on "Loading" page (#224)

It says I need to downgrade my version of node to 0.4.x. Should I do so?

---

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[soul9]

same issue here, a commit between now and about two weeks ago causes this issue. I have proxy_buffering set to off in nginx.
Last revision that works properly for me is 53bf7dc , so the bug was introduced right at the next commit, saying 2e79bd5 : fixed socket.io logging
Thanks

[aicm]

Okay, it has to be before fb158d2 because I had this issue then as well.

[soul9]

please try with revision 53bf7dc that's the last one that worked for me.

[aicm]

Okay, I have 53bf7dc up and running. Now that I read the "fixed: socket.io logging" I think I know what the issue is: Whenever you start etherpad by doing bin/run.sh & and then your ssh connection times out, etherpad freezes. Do you think there's a possibility that this is related to console not having a way to output to a connected "head"?

I ran the latest code by doing bin/run.sh > logme.log & and it hasn't gone freezing on me for 2 days now (with usage).

[soul9]

uh, should this be an issue with safeRun.sh aswell? because safeRUN.sh does redirect stdout and stderr...I use safeRun.sh and still get the same error.

[aicm]

Wish I had an answer for you. In theory it shouldn't be since it's the script that can be used in a cron.

[riseuplabs]

I have this same issue as well, I am running fine with 2cc7dcb. The proxy_buffering off; nginx tip is a red herring, I have that enabled, but if I update to nodejs 1.7 and the latest npm, and I update to the latest git version (043ceac) things fail as reported in this bug. It also has nothing to do with the run.sh/safeRun.sh.

My logs fill up pretty fast with the repeated:

[WARN] socket.io - client not handshaken 'client should reconnect'
[INFO] socket.io - transport end

[riseuplabs]

Some additional information, from startup:

Ensure that all dependencies are up to date...
npm WARN gzip@0.1.0 package.json: bugs['web'] should probably be bugs['url']
npm WARN log4js@0.3.9 package.json: bugs['web'] should probably be bugs['url']
async@0.1.15 ./node_modules/async
gzip@0.1.0 ./node_modules/gzip
log4js@0.3.9 ./node_modules/log4js
uglify-js@1.1.1 ./node_modules/uglify-js
formidable@1.0.7 ./node_modules/formidable
clean-css@0.2.4 ./node_modules/clean-css
└── optimist@0.1.9
ueberDB@0.1.3 ./node_modules/ueberDB
├── channels@0.0.2
├── dirty@0.9.4
└── mysql@0.9.4
socket.io@0.8.7 ./node_modules/socket.io
├── policyfile@0.0.4
├── redis@0.6.7
└── socket.io-client@0.8.7
express@2.5.0 ./node_modules/express
├── mime@1.2.4
├── mkdirp@0.0.7
├── qs@0.4.0
└── connect@1.7.3
joose@3.50.0 ./node_modules/joose
├── temp@0.2.0
├── optimist@0.2.8 (wordwrap@0.0.2)
└── detective@0.0.3
Ensure jQuery is downloaded and up to date...
[: 57: =: unexpected operator
Clear minfified cache...
ensure custom css/js files are created...
start...
[2011-11-25 10:10:25.447] [INFO] console - ESC[39mYour Etherpad Lite git version is 043ceac

[riseuplabs]

I've just confirmed, 53bf7dc does work, and 2e79bd5 is where the issue occurs.

[markreg]

I get these errors when I run sh installDeps.sh and sh run.sh:

npm WARN log4js@0.3.9 package.json: bugs['web'] should probably be bugs['url']
npm WARN gzip@0.1.0 package.json: bugs['web'] should probably be bugs['url']

[JohnMcLear]

That's not an error, that's a warning. There is already an open issue for this.

-----Original Message-----
From: markreg [mailto:reply@reply.github.com]
Sent: 25 November 2011 18:49
To: John McLear
Subject: Re: [etherpad-lite] "stuck" on "Loading" page (#224)

I get these errors when I run sh installDeps.sh:

npm WARN log4js@0.3.9 package.json: bugs['web'] should probably be bugs['url'] npm WARN gzip@0.1.0 package.json: bugs['web'] should probably be bugs['url']

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[markreg]

Wow, problem seems to be solved with riseuplab's latest etherpad-lite build.

On a side note is there anything that I can do to increase the update speed on all of the other clients' windows?

[riseuplabs]

Wow, thanks for the quick resolution on this!

[Pita]

I closed this

[Frankstar]

i have the issue with the current master and latest node

[Frankstar]

but have this issues too:

[ERROR] console - CLIENT SIDE JAVASCRIPT ERROR: {"msg":"isAndroid is not defined","url":"http://localhost:9001/minified/pad.js","linenumber":1,"userAgent":"Mozilla/5.0 (Windows NT 6.1; WOW64; rv:9.0.1) Gecko/20100101 Firefox/9.0.1"}

ERROR] console - CLIENT SIDE JAVASCRIPT ERROR: {"msg":"$("#colorpicker").farbtastic is not a function","url":"http://localhost:9001/minified/pad.js","linenumber":1,"userAgent":"Mozilla/5.0 (Windows NT 6.1; WOW64; rv:9.0.1) Gecko/20100101 Firefox/9.0.1"}

[ERROR] console - CLIENT SIDE JAVASCRIPT ERROR: {"msg":"chat is undefined","url":"http://localhost:9001/minified/pad.js","linenumber":1,"userAgent":"Mozilla/5.0 (Windows NT 6.1; WOW64; rv:9.0.1) Gecko/20100101 Firefox/9.0.1"}

[JohnMcLear]

When did you last do a pull?

-----Original Message-----
From: Frankstar [mailto:reply@reply.github.com]
Sent: 22 January 2012 15:11
To: John McLear
Subject: Re: [etherpad-lite] "stuck" on "Loading" page (#224)

but have this issues too:

[ERROR] console - CLIENT SIDE JAVASCRIPT ERROR: {"msg":"isAndroid is not defined","url":"http://frankstar.at:9001/minified/pad.js","linenumber":1,"userAgent":"Mozilla/5.0 (Windows NT 6.1; WOW64; rv:9.0.1) Gecko/20100101 Firefox/9.0.1"}

ERROR] console - CLIENT SIDE JAVASCRIPT ERROR: {"msg":"$("#colorpicker").farbtastic is not a function","url":"http://frankstar.at:9001/minified/pad.js","linenumber":1,"userAgent":"Mozilla/5.0 (Windows NT 6.1; WOW64; rv:9.0.1) Gecko/20100101 Firefox/9.0.1"}

[ERROR] console - CLIENT SIDE JAVASCRIPT ERROR: {"msg":"chat is undefined","url":"http://frankstar.at:9001/minified/pad.js","linenumber":1,"userAgent":"Mozilla/5.0 (Windows NT 6.1; WOW64; rv:9.0.1) Gecko/20100101 Firefox/9.0.1"}

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[Pita]

@aicm Thats fixed already

[Frankstar]

commit 04d48e8
Author: John McLear john@mclear.co.uk
Date: Sun Jan 22 16:29:51 2012 +0000

Added a getting started developing Etherpad Lite video to readme.md..

commit ca68196
Author: John McLear john@mclear.co.uk
Date: Sun Jan 22 16:24:06 2012 +0000

Added a getting started developing Etherpad Lite video to readme.md

commit cf47153
Merge: cece2c8 165f269
Author: Peter 'Pita' Martischka petermartischka@googlemail.com
Date: Sun Jan 22 15:25:50 2012 +0100

doesnt work,

Output console:
npm WARN gzip@0.1.0 package.json: bugs['web'] should probably be bugs['url']
npm WARN log4js@0.3.9 package.json: bugs['web'] should probably be bugs['url']
npm WARN prefer global jshint@0.5.7 should be installed with -g

maybe this are the problems ?

also the Errors from above are still showing.

[Frankstar]

weird, now it works .... something is strange here ...

[Pita]

You might just had a bad browser cache

On 22 January 2012 17:54, Frankstar
reply@reply.github.com
wrote:

weird, now it works .... something is strange here ...

---

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[mitfik]

I've got the same problem right now with latest version.

When I try to get access to etherpad throught nginx it stuck on Loading
When I add port :9001 to domain it load without problem.

Any suggestion what could be a problem ?

Edit:
I figure out that the problem was that I didn't use https when I add cert to nginx all work fine.
Why it does not work without cert ?

[JohnMcLear]

Latest stable or develop?

Robert Mitwicki reply@reply.github.com wrote:

I've got the same problem right now with latest version.

When I try to get access to etherpad throught nginx it stuck on Loading
When I add port :9001 to domain it load without problem.

Any suggestion what could be a problem ?

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[mitfik]

latest develop (master branch)

[JohnMcLear]

Pretty sure this is a new issue. I noticed this occur on beta.etherpad.org yesterday too. The develop branch is unstable. If you can catch the full stack trace that shows the error on the server that would be useful

[ferrix]

I noticed that an unrotated logfile had bloated and that rendered node slow.

[JohnMcLear]

@ferrix Ah, that is possible. I think the Etherpad init script does log rotation on restart.

Also #253

As far as I can tell because we use log4js we should have log rotation so you shouldn't have this problem on newer versions of etherpad.

[marcelklehr]

Oh boy, if you need a rotating log use log4js..
https://github.com/nomiddlename/log4js-node/blob/master/examples/log-rolling.js#L5

[ferrix]

I did a pull to a more recent version so the problem should be gone.

[brauliobo]

I also feel this slowness... It takes a lot of time for a pad to load. I'm using the version 1.3.0

[JohnMcLear]

@brauliobo Did you find a cause? Have you tried pulling the latest develop?

[brauliobo]

@JohnMcLear hello john. No, I haven't. We initially used develop branch at pad.eita.org.br, but now we downgraded to 1.3.0.

I currently live on the coutryside of Brazil and have a slow connection, less than 1mb/s. But etherpad-lite takes much more time than usual pages...

[JohnMcLear]

Sorry but we'd need more info.

pad.eita.org.br pads work fine for me, it's very fast.

Can you provide benchmark or stats or so?

[brauliobo]

@JohnMcLear Ok, john, I'll try to debug more on developers tools

[marcelklehr]

That may just be because etherpad is not just a usual page.

How long does it take to load, exactly? (Anything under 1min is ok for a
slow connection i think. It's still a problem we could solve, but at
least it's not at your end, it's in our code.)

[brauliobo]

@marcelklehr it can take more than one minute, sometimes.

Yeah, even etherpad-lite being a heavy js app that doesn't justify a slow load time. Take google docs as a counter example.

I haven't debugged, but I guess too much requests are being made. Aren't the js being concatenated into one?

[marcelklehr]

nope, they're not ;)