feat(core): Ability to assign categories to ticket comments

ref: #14 #96 #93 #95 #90 #283 #283 #284

app/core/forms/ticket_comment.py

@@ -80,18 +80,34 @@ def __init__(self, request, *args, **kwargs):
 
             self.fields['comment_type'].initial = self.Meta.model.CommentType.TASK
 
+            self.fields['category'].queryset = self.fields['category'].queryset.filter(
+                task = True
+            )
+
         elif self._comment_type == 'comment':
 
             self.fields['comment_type'].initial = self.Meta.model.CommentType.COMMENT
 
+            self.fields['category'].queryset = self.fields['category'].queryset.filter(
+                comment = True
+            )
+
         elif self._comment_type == 'solution':
 
             self.fields['comment_type'].initial = self.Meta.model.CommentType.SOLUTION
 
+            self.fields['category'].queryset = self.fields['category'].queryset.filter(
+                solution = True
+            )
+
         elif self._comment_type == 'notification':
 
             self.fields['comment_type'].initial = self.Meta.model.CommentType.NOTIFICATION
 
+            self.fields['category'].queryset = self.fields['category'].queryset.filter(
+                notification = True
+            )
+
 
         allowed_fields = self.fields_allowed
 

app/core/forms/validate_ticket_comment.py

@@ -55,6 +55,7 @@ class TicketCommentValidation(
         'external_system',
         'comment_type',
         'body',
+        'category',
         'created',
         'modified',
         'private',
@@ -74,6 +75,7 @@ class TicketCommentValidation(
     ]
 
     triage_fields: list = [
+        'category',
         'body',
         'private',
         'duration',

app/core/migrations/0005_ticket_relatedtickets_ticketcategory_ticket_category_and_more.py

@@ -1,4 +1,4 @@
-# Generated by Django 5.0.8 on 2024-09-13 03:43
+# Generated by Django 5.0.8 on 2024-09-13 03:59
 
 import access.fields
 import access.models
@@ -108,10 +108,10 @@ class Migration(migrations.Migration):
                 ('created', access.fields.AutoCreatedField(default=django.utils.timezone.now, editable=False)),
                 ('modified', access.fields.AutoLastModifiedField(default=django.utils.timezone.now, editable=False)),
                 ('name', models.CharField(help_text='Category Name', max_length=50, verbose_name='Name')),
-                ('comment', models.BooleanField(default=True, help_text='Use category for standard comment', verbose_name='Change Comment')),
-                ('notification', models.BooleanField(default=True, help_text='Use category for notification comment', verbose_name='Incident Comment')),
-                ('solution', models.BooleanField(default=True, help_text='Use category for solution comment', verbose_name='Problem Comment')),
-                ('task', models.BooleanField(default=True, help_text='Use category for task comment', verbose_name='Project Comment')),
+                ('comment', models.BooleanField(default=True, help_text='Use category for standard comment', verbose_name='Comment')),
+                ('notification', models.BooleanField(default=True, help_text='Use category for notification comment', verbose_name='Notification Comment')),
+                ('solution', models.BooleanField(default=True, help_text='Use category for solution comment', verbose_name='Solution Comment')),
+                ('task', models.BooleanField(default=True, help_text='Use category for task comment', verbose_name='Task Comment')),
                 ('organization', models.ForeignKey(null=True, on_delete=django.db.models.deletion.CASCADE, to='access.organization', validators=[access.models.TenancyObject.validatate_organization_exists])),
                 ('parent', models.ForeignKey(blank=True, help_text='The Parent Category', null=True, on_delete=django.db.models.deletion.SET_NULL, to='core.ticketcommentcategory', verbose_name='Parent Category')),
                 ('runbook', models.ForeignKey(blank=True, help_text='The runbook for this category', null=True, on_delete=django.db.models.deletion.SET_NULL, to='assistance.knowledgebase', verbose_name='Runbook')),
@@ -150,9 +150,10 @@ class Migration(migrations.Migration):
                 ('parent', models.ForeignKey(blank=True, default=None, help_text='Parent ID for creating discussion threads', null=True, on_delete=django.db.models.deletion.DO_NOTHING, to='core.ticketcomment', verbose_name='Parent Comment')),
                 ('responsible_team', models.ForeignKey(blank=True, default=None, help_text='Team whom is responsible for the completion of comment', null=True, on_delete=django.db.models.deletion.DO_NOTHING, related_name='comment_responsible_team', to='access.team', verbose_name='Responsible Team')),
                 ('responsible_user', models.ForeignKey(blank=True, default=None, help_text='User whom is responsible for the completion of comment', null=True, on_delete=django.db.models.deletion.DO_NOTHING, related_name='comment_responsible_user', to=settings.AUTH_USER_MODEL, verbose_name='Responsible User')),
-                ('template', models.ForeignKey(blank=True, default=None, help_text='Comment Template to use', null=True, on_delete=django.db.models.deletion.DO_NOTHING, related_name='comment_template', to='core.ticketcomment', verbose_name='Template')),
+                ('template', models.ForeignKey(blank=True, default=None, help_text='Comment Template to use', null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='comment_template', to='core.ticketcomment', verbose_name='Template')),
                 ('ticket', models.ForeignKey(blank=True, default=None, help_text='Ticket this comment belongs to', null=True, on_delete=django.db.models.deletion.CASCADE, to='core.ticket', validators=[core.models.ticket.ticket_comment.TicketComment.validation_ticket_id], verbose_name='Ticket')),
                 ('user', models.ForeignKey(blank=True, help_text='Who made the comment', null=True, on_delete=django.db.models.deletion.DO_NOTHING, related_name='comment_user', to=settings.AUTH_USER_MODEL, verbose_name='User')),
+                ('category', models.ForeignKey(blank=True, default=None, help_text='Category of the comment', null=True, on_delete=django.db.models.deletion.SET_NULL, to='core.ticketcommentcategory', verbose_name='Category')),
             ],
             options={
                 'verbose_name': 'Comment',

app/core/models/ticket/ticket_comment.py

@@ -6,6 +6,7 @@
 from access.models import TenancyObject, Team
 
 from .ticket import Ticket
+from .ticket_comment_category import TicketCommentCategory
 
 
 
@@ -186,22 +187,23 @@ def validation_ticket_id(field):
         verbose_name = 'Duration',
     )
 
-
-    # category = models.CharField(
-    #     blank = False,
-    #     help_text = "Category of the Ticket",
-    #     max_length = 50,
-    #     unique = True,
-    #     verbose_name = 'Category',
-    # )
+    category = models.ForeignKey(
+        TicketCommentCategory,
+        blank= True,
+        default = None,
+        help_text = 'Category of the comment',
+        null = True,
+        on_delete = models.SET_NULL,
+        verbose_name = 'Category',
+    )
 
     template = models.ForeignKey(
         'self',
         blank= True,
         default = None,
         help_text = 'Comment Template to use',
         null = True,
-        on_delete = models.DO_NOTHING,
+        on_delete = models.SET_NULL,
         related_name = 'comment_template',
         verbose_name = 'Template',
     )

app/core/models/ticket/ticket_comment_category.py

@@ -70,31 +70,31 @@ class Meta:
         default = True,
         help_text = 'Use category for standard comment',
         null = False,
-        verbose_name = 'Change Comment',
+        verbose_name = 'Comment',
     )
 
     notification = models.BooleanField(
         blank = False,
         default = True,
         help_text = 'Use category for notification comment',
         null = False,
-        verbose_name = 'Incident Comment',
+        verbose_name = 'Notification Comment',
     )
 
     solution = models.BooleanField(
         blank = False,
         default = True,
         help_text = 'Use category for solution comment',
         null = False,
-        verbose_name = 'Problem Comment',
+        verbose_name = 'Solution Comment',
     )
 
     task = models.BooleanField(
         blank = False,
         default = True,
         help_text = 'Use category for task comment',
         null = False,
-        verbose_name = 'Project Comment',
+        verbose_name = 'Task Comment',
     )