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Request Management Module #96

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3 of 17 tasks
jon-nfc opened this issue Jul 9, 2024 · 20 comments
Open
3 of 17 tasks

Request Management Module #96

jon-nfc opened this issue Jul 9, 2024 · 20 comments
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@jon-nfc
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Migrated from Gitlab This issue/PR was migrated from GitLab see #213

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jon-nfc commented Jul 9, 2024 •
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add Request Management Module (ticketing)

Details

Instead of the standard details page like the current page have the ticket details in a collapsible box then the comments underneath.

Features

  • technicians dashboard

  • time tracking

  • categories #283

  • cost tracking

  • tco for items

  • notification

  • tasks (category/template/document)

  • comments

  • documents

  • solutions (category/template/document)

  • task time tracking

  • ticket draft #281

    create a ticket and save it as draft before submission

  • filter for associated items with an option to associate all filtered items to the ticket

  • external links. - links to other systems. i.e. grafana, awx

  • task reminder

  • email collector

  • respond to email to respond to ticket

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jon-nfc commented Jul 9, 2024

added 1m of time spent

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jon-nfc commented Jul 16, 2024

created branch 96-request-management-module to address this issue

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jon-nfc commented Jul 16, 2024

marked this issue as blocked by #116

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jon-nfc commented Jul 16, 2024

added 30m of time spent

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jon-nfc commented Jul 16, 2024

marked this issue as blocked by #115

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jon-nfc commented Jul 16, 2024

marked this issue as blocked by #10

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jon-nfc commented Jul 16, 2024

marked this issue as blocked by #69

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jon-nfc commented Jul 16, 2024

marked this issue as blocked by #71

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jon-nfc commented Jul 16, 2024

marked this issue as blocked by #113

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jon-nfc commented Jul 16, 2024

marked this issue as blocked by nofusscomputing/centurion_erp_ui#5

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jon-nfc commented Jul 16, 2024

removed the relation with nofusscomputing/centurion_erp_ui#5

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jon-nfc commented Jul 16, 2024

removed the relation with #113

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jon-nfc commented Jul 16, 2024

marked this issue as related to nofusscomputing/centurion_erp_ui#5

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jon-nfc commented Jul 16, 2024

marked this issue as related to #113

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jon-nfc commented Jul 16, 2024

marked this issue as related to #90

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jon-nfc commented Jul 16, 2024

marked this issue as related to #95

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jon-nfc commented Jul 16, 2024

marked this issue as related to #93

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jon-nfc commented Jul 16, 2024

marked this issue as related to #88

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jon-nfc commented Jul 20, 2024

marked this issue as related to #142

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jon-nfc commented Jul 27, 2024

added 30m of time spent

@jon-nfc jon-nfc added Migrated from Gitlab This issue/PR was migrated from GitLab see #213 and removed module::assistance labels Aug 8, 2024
This was referenced Aug 8, 2024
Open
Closed
Closed
Closed
This was referenced Aug 20, 2024
Closed
Open
jon-nfc added a commit that referenced this issue Aug 25, 2024
@jon-nfc
feat(core): add basic ticketing system
c5a5c39 
ref: #250 #252 #96 #93 #95 #90 #115
jon-nfc added a commit that referenced this issue Sep 11, 2024
@jon-nfc
feat(core): Add strikethrough extension to markdowm
b86b1fd 
ref: #14 #96 #93 #95 #90 #250 #270
jon-nfc added a commit that referenced this issue Sep 11, 2024
@jon-nfc
feat(core): Add table extension to markdowm
14bdc67 
ref: #14 #96 #93 #95 #90 #250 #270
jon-nfc added a commit that referenced this issue Sep 11, 2024
@jon-nfc
feat(core): Add admonition plugin to markdowm
91aa87d 
ref: #14 #96 #93 #95 #90 #250 #270
jon-nfc added a commit that referenced this issue Sep 11, 2024
@jon-nfc
feat(core): Add footnote plugin to markdowm
411cd5d 
ref: #14 #96 #93 #95 #90 #250 #270
jon-nfc added a commit that referenced this issue Sep 11, 2024
@jon-nfc
feat(core): Add task listts plugin to markdowm
bfb7176 
ref: #14 #96 #93 #95 #90 #250 #270
jon-nfc added a commit that referenced this issue Sep 11, 2024
@jon-nfc
feat(core): Add action comment on title change
91af43a 
ref: #14 #96 #93 #95 #90 #250 #270
jon-nfc added a commit that referenced this issue Sep 11, 2024
@jon-nfc
feat(core): set project ID to match url kwarg
cfda7e5 
ref: #14 #96 #93 #95 #90 #250 #270
jon-nfc added a commit that referenced this issue Sep 11, 2024
@jon-nfc
fix(core): correct project task comment buttons
c0ac09b 
ref: #14 #96 #93 #95 #90 #250 #270
jon-nfc added a commit that referenced this issue Sep 11, 2024
@jon-nfc
chore(core): remove unused markdown import
122216d 
ref: #14 #96 #93 #95 #90 #250 #270
jon-nfc added a commit that referenced this issue Sep 11, 2024
@jon-nfc
feat(project_management): Validate project task has project set
008f8c1 
ref: #14 #96 #93 #95 #90 #250 #270
jon-nfc added a commit that referenced this issue Sep 11, 2024
@jon-nfc
feat(core): Add admonition style
c7f69ad 
ref: #14 #96 #93 #95 #90 #250 #270 closes #272
jon-nfc added a commit that referenced this issue Sep 11, 2024
@jon-nfc
test(core): correct project tests for triage user
948713d 
ref: #14 #96 #93 #95 #90 #250 #270
jon-nfc added a commit that referenced this issue Sep 12, 2024
@jon-nfc
fea(core): Add opened_by user as subscribed to ticket when creating
0adfd95 
ref: #14 #96 #93 #95 #90 #250 #270
jon-nfc added a commit that referenced this issue Sep 12, 2024
@jon-nfc
fix(core): correct project task reply link for comments
2e98eda 
ref: #14 #96 #93 #95 #90 #250 #270
jon-nfc added a commit that referenced this issue Sep 12, 2024
@jon-nfc
docs(development): add markdown refs
3456060 
ref: #14 #96 #93 #95 #90 #250 #270
jon-nfc added a commit that referenced this issue Sep 12, 2024
@jon-nfc
docs(development): add markdown refs
9942348 
ref: #14 #96 #93 #95 #90 #270 closes #250
@jon-nfc jon-nfc mentioned this issue Sep 12, 2024
Open
9 tasks
@jon-nfc jon-nfc removed this from the v1.2 milestone Sep 12, 2024
@jon-nfc jon-nfc mentioned this issue Sep 12, 2024
Closed
4 tasks
jon-nfc added a commit that referenced this issue Sep 13, 2024
@jon-nfc
feat(core): Ability to assign categories to tickets
5f7d0e4 
ref: #14 #96 #93 #95 #90 #283 #284
jon-nfc added a commit that referenced this issue Sep 13, 2024
@jon-nfc
fix(core): Correct the delete permission
6402897 
ref: #14 #96 #93 #95 #90 #283 #284
jon-nfc added a commit that referenced this issue Sep 13, 2024
@jon-nfc
fix(core): Dont attempt to render ticket category if none
6cc992f 
ref: #14 #96 #93 #95 #90 #283 #284
jon-nfc added a commit that referenced this issue Sep 13, 2024
@jon-nfc
test(core): ui permissions
297e318 
ref: #14 #96 #93 #95 #90 #283 #284
jon-nfc added a commit that referenced this issue Sep 13, 2024
@jon-nfc
test(core): view checks
7d80857 
ref: #14 #96 #93 #95 #90 #283 #284
jon-nfc added a commit that referenced this issue Sep 13, 2024
@jon-nfc
test(core): ticket category model checks
ded6a72 
ref: #14 #96 #93 #95 #90 #283 #284
jon-nfc added a commit that referenced this issue Sep 13, 2024
@jon-nfc
feat(core): Add ticket category API endpoint
2a31815 
ref: #14 #96 #93 #95 #90 #283 #284
jon-nfc added a commit that referenced this issue Sep 13, 2024
@jon-nfc
feat(core): Extend all ticket endpoints to contain ticket categories
5d116c7 
ref: #14 #96 #93 #95 #90 #283 #284
jon-nfc added a commit that referenced this issue Sep 13, 2024
@jon-nfc
feat(core): Add ticket comment categories
11948c9 
ref: #14 #96 #93 #95 #90 #283 #284
jon-nfc added a commit that referenced this issue Sep 13, 2024
@jon-nfc
feat(core): Ability to assign categories to ticket comments
56b7157 
ref: #14 #96 #93 #95 #90 #283 #283 #284
@jon-nfc jon-nfc mentioned this issue Aug 8, 2024
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Migrated from Gitlab This issue/PR was migrated from GitLab see #213
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Centurion ERP
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