show techsupport fail when /usr/core folder not existing #8850
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The scripts shouldn't fail even From the log |
You are right. I was just coming to this realization too. |
yxieca
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The problem was introduced by this PR: sonic-net/sonic-utilities#1833, when /var/core doesn't exist, the script will fail. |
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sonic-net/sonic-utilities#1723 for master |
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sonic-net/sonic-utilities#1843 pending merge for 202006. |
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Above 3 PRs introduced error at line 1224 and line 196 |
yxieca
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Sep 28, 2021
What I did Fix: sonic-net/sonic-buildimage#8850 Issue was introduced by #1723, #1833, and #1843 (pending merge) The error_handler is a great idea but the bash script needs to be error free first. How I did it Fix bash script errors. How to verify it run show techsupport test.. Signed-off-by: Ying Xie <ying.xie@microsoft.com>
qiluo-msft
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Sep 29, 2021
What I did Fix: sonic-net/sonic-buildimage#8850 Issue was introduced by #1723, #1833, and #1843 (pending merge) The error_handler is a great idea but the bash script needs to be error free first. How I did it Fix bash script errors. How to verify it run show techsupport test.. Signed-off-by: Ying Xie <ying.xie@microsoft.com>
vivekrnv
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Oct 16, 2021
…#1844) What I did Fix: sonic-net/sonic-buildimage#8850 Issue was introduced by sonic-net#1723, sonic-net#1833, and sonic-net#1843 (pending merge) The error_handler is a great idea but the bash script needs to be error free first. How I did it Fix bash script errors. How to verify it run show techsupport test.. Signed-off-by: Ying Xie <ying.xie@microsoft.com>
yxieca
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Oct 25, 2021
…oved Error Reporting (#1843) What I did Fix: sonic-net/sonic-buildimage#8850 Issue was introduced by #1723, #1833, and #1843 (pending merge) The error_handler is a great idea but the bash script needs to be error free first. How I did it Fix bash script errors. How to verify it run show techsupport test.. Signed-off-by: Ying Xie <ying.xie@microsoft.com>
praveen-li
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Feb 8, 2022
…#1844) What I did Fix: sonic-net/sonic-buildimage#8850 Issue was introduced by sonic-net#1723, sonic-net#1833, and sonic-net#1843 (pending merge) The error_handler is a great idea but the bash script needs to be error free first. How I did it Fix bash script errors. How to verify it run show techsupport test.. Signed-off-by: Ying Xie <ying.xie@microsoft.com>
malletvapid23
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Aug 3, 2023
What I did Fix: sonic-net/sonic-buildimage#8850 Issue was introduced by #1723, #1833, and #1843 (pending merge) The error_handler is a great idea but the bash script needs to be error free first. How I did it Fix bash script errors. How to verify it run show techsupport test.. Signed-off-by: Ying Xie <ying.xie@microsoft.com>
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Description
show techsupport fails on any platform not provided /usr/bin/hw-management-generate-dump.sh
Steps to reproduce the issue:
Describe the results you received:
See log below
Describe the results you expected:
show techsupport should succeed.
Output of
show version:Output of
show techsupport:removed directory '/var/dump/sonic_dump_str2-7215-acs-1_20210927_230453/warmboot/teamd'
removed directory '/var/dump/sonic_dump_str2-7215-acs-1_20210927_230453/warmboot'
removed directory '/var/dump/sonic_dump_str2-7215-acs-1_20210927_230453'
handle_error $? $LINENO
ERR: RC:-1 observed on line 1224
HW Mgmt dump script /usr/bin/hw-management-generate-dump.sh does not exist
mkdir: created directory '/var/dump/sonic_dump_str2-7215-acs-1_20210927_230453'
mkdir: created directory '/var/dump/sonic_dump_str2-7215-acs-1_20210927_230453/log'
sonic_dump_str2-7215-acs-1_20210927_230453/log/techsupport_time_info.mdpRPlzew5
removed '/var/dump/sonic_dump_str2-7215-acs-1_20210927_230453/log/techsupport_time_info.mdpRPlzew5'
removed directory '/var/dump/sonic_dump_str2-7215-acs-1_20210927_230453/log'
removed directory '/var/dump/sonic_dump_str2-7215-acs-1_20210927_230453'
/var/dump/sonic_dump_str2-7215-acs-1_20210927_230453.tar: 90.6% -- replaced with /var/dump/sonic_dump_str2-7215-acs-1_20210927_230453.tar.gz
/var/dump/sonic_dump_str2-7215-acs-1_20210927_230453.tar.gz
real 2m7.188s
user 1m2.188s
sys 0m15.576s
admin@str2-7215-acs-1:~$ echo $?
1
Additional information you deem important (e.g. issue happens only occasionally):
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