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[17.0] helpdesk_mgmt #529

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052a5b6
[FIX] View Ticket clickable status bar progress
DarioLodeiros Jul 31, 2020
4bef550
[IMP] Prettier xml
DarioLodeiros Jul 31, 2020
a3c4dd3
[IMP] Prettier
DarioLodeiros Aug 1, 2020
1444f80
Added translation using Weblate (Spanish (Argentina))
ibuioli Aug 10, 2020
0701394
Translated using Weblate (Spanish (Argentina))
ibuioli Aug 10, 2020
fb2ebab
Update translation files
oca-transbot Aug 16, 2020
503fa01
[IMP] helpdesk_mgmt: prepare ticket number generation
dalonsod Oct 2, 2020
be65596
[UPD] README.rst
OCA-git-bot Nov 17, 2020
33b1978
helpdesk_mgmt 13.0.1.1.0
OCA-git-bot Nov 17, 2020
2913ca5
[IMP] helpdesk_mgmt: black, isort, prettier
dalonsod Nov 18, 2020
fb289c9
[MIG] helpdesk_mgmt: Migration to 14.0
dalonsod Nov 18, 2020
0790a70
[UPD] README.rst
OCA-git-bot Feb 28, 2021
b4e5547
Added translation using Weblate (French (France))
abdawone Mar 18, 2021
ded2628
Translated using Weblate (French (France))
abdawone Apr 6, 2021
c7d8cc6
Translated using Weblate (French (France))
abdawone Apr 7, 2021
0d82539
Added translation using Weblate (German)
OSevangelist May 4, 2021
01fedfe
Translated using Weblate (German)
OSevangelist May 4, 2021
6d42878
[14.0][FIX]helpdesk_mgmt: replace 'force_company' with 'with_company'
manuelregidor May 6, 2021
be334b5
[FIX] helpdesk_mgmt: wrong encoding for .po files
dalonsod May 26, 2021
1f7f439
[UPD] Update helpdesk_mgmt.pot
oca-travis May 26, 2021
c83af04
helpdesk_mgmt 14.0.1.0.1
OCA-git-bot May 26, 2021
f038b8e
Update translation files
oca-transbot May 26, 2021
ea772e6
helpdesk_mgmt 14.0.1.0.2
OCA-git-bot May 27, 2021
282aea1
Translated using Weblate (Spanish (Argentina))
ibuioli May 30, 2021
14b2094
[UPD] Update helpdesk_mgmt.pot
oca-travis Jul 21, 2021
6304b93
Update translation files
oca-transbot Jul 21, 2021
570bd95
Translated using Weblate (Spanish (Argentina))
ibuioli Jul 24, 2021
7c47414
[FIX] helpdesk_mgmt: remove wrong call
willytal Aug 3, 2021
f9aea78
[UPD] Update helpdesk_mgmt.pot
oca-travis Aug 3, 2021
75ba66c
helpdesk_mgmt 14.0.1.0.3
OCA-git-bot Aug 3, 2021
ae67b35
Update translation files
oca-transbot Aug 3, 2021
60a40b2
[FIX] 13.0 Helpdesk Management Dashboard Performance
gdgellatly Jun 8, 2021
e94c820
[IMP] Improved Data Output in Team tree view
GorkaDigital5 Sep 17, 2020
135f5be
Added translation using Weblate (Hungarian)
tdombos Aug 28, 2021
d288e2a
Translated using Weblate (Hungarian)
tdombos Aug 28, 2021
bb06214
[UPD] Update helpdesk_mgmt.pot
oca-travis Sep 9, 2021
a0d5bf3
helpdesk_mgmt 14.0.1.1.0
OCA-git-bot Sep 9, 2021
305cefb
Update translation files
oca-transbot Sep 9, 2021
badbf27
Translated using Weblate (Spanish (Argentina))
ibuioli Sep 11, 2021
0bba016
[FIX] helpdesk_mgmt: rename already existing alias
dalonsod Sep 16, 2021
4febd34
Added translation using Weblate (Portuguese)
pedrocs-exo Sep 20, 2021
49fd052
Translated using Weblate (Portuguese)
pedrocs-exo Sep 20, 2021
9e4fbb2
Added translation using Weblate (Italian)
francesco-ooops Oct 5, 2021
e74731d
[IMP] allow to translate ticket categories
Oct 26, 2021
aecc6c8
[FIX] helpdesk_mgmt: fix the following traceback
QaidjoharBarbhaya Nov 13, 2020
63b5901
helpdesk_mgmt: Add regression test for #178
mtelahun Nov 2, 2021
7d003d8
helpdesk_mgmt 14.0.1.1.2
OCA-git-bot Nov 27, 2021
328e66f
[UPD] Update helpdesk_mgmt.pot
oca-travis Nov 27, 2021
846cfc0
helpdesk_mgmt 14.0.1.1.3
OCA-git-bot Nov 27, 2021
a55f673
Update translation files
oca-transbot Nov 27, 2021
418f2d0
Translated using Weblate (Spanish (Argentina))
ibuioli Nov 28, 2021
40268d6
Translated using Weblate (Italian)
francesco-ooops Dec 10, 2021
36c4efc
[FIX+IMP] helpdesk_mgmt: Use standard user assignation
pedrobaeza Jan 4, 2022
b34002a
[IMP] helpdesk_mgmt: black, isort, prettier
jacob88 Jan 16, 2022
8f86b4e
[MIG] helpdesk_mgmt: Migration to 15.0
jacob88 Jan 16, 2022
113b0c5
[UPD] Update helpdesk_mgmt.pot
Jan 19, 2022
e42fe2a
[FIX] helpdesk_mgmt: Allow base user to access partner data without b…
ypapouin Oct 5, 2020
1bb31f3
[IMP] helpdesk_mgmt: add full ticket name to customer view
mariadforgeflow Feb 22, 2022
5e3ec4c
[UPD] Update helpdesk_mgmt.pot
Feb 22, 2022
2cba26a
helpdesk_mgmt 15.0.1.2.0
OCA-git-bot Feb 22, 2022
f51d371
Update translation files
oca-transbot Feb 22, 2022
c40d397
[FIX+IMP]Avoid error when creating ticked from a duplicated customer …
JorgeQuinteros Feb 22, 2022
e1e988f
[UPD] Update helpdesk_mgmt.pot
Feb 23, 2022
576a2df
helpdesk_mgmt 15.0.1.3.0
OCA-git-bot Feb 23, 2022
3db55af
Update translation files
oca-transbot Feb 23, 2022
14cc62a
[FIX] helpdesk_mgmt: Fix helpesk typo
MateuGForgeFlow Apr 15, 2021
2f0052f
[FIX] helpdesk_mgmt: Rules on who can access to tickets from the Port…
JordiBForgeFlow Apr 14, 2021
8a18be9
[FIX] helpdesk_mgmt: load noupdate_changes in template
MiquelRForgeFlow Feb 23, 2022
4ce3efd
[FIX] helpdesk_mgmt: remove obsolete 'view_type'
MiquelRForgeFlow Feb 25, 2022
40d5835
helpdesk_mgmt 15.0.1.3.1
OCA-git-bot Feb 25, 2022
c864b92
Translated using Weblate (Spanish (Argentina))
ibuioli Feb 26, 2022
f98c5bc
[IMP] Restore the fields in the ticket creation
JorgeQuinteros Feb 28, 2022
2ba44dd
Added translation using Weblate (Turkish)
tate11 Mar 17, 2022
e967e16
Translated using Weblate (Turkish)
tate11 Mar 17, 2022
cf1c9ce
[IMP] helpdesk_mgmt: search tickets from both number and name
dalonsod Mar 5, 2021
a95bb9f
[UPD] Update helpdesk_mgmt.pot
Apr 18, 2022
00e2fe8
helpdesk_mgmt 15.0.1.4.0
OCA-git-bot Apr 18, 2022
6686001
Update translation files
oca-transbot Apr 18, 2022
0745c7d
Point to correct dir in migration scripts
flagreenice Apr 18, 2022
dac4bc4
Translated using Weblate (Spanish (Argentina))
ibuioli Apr 24, 2022
9ed8216
[FIX] helpdesk_mgmt: Fix share action on tickets.
victoralmau Apr 28, 2022
325d61b
[UPD] Update helpdesk_mgmt.pot
Apr 28, 2022
ae7b825
helpdesk_mgmt 15.0.1.4.1
OCA-git-bot Apr 28, 2022
8480e6b
Update translation files
oca-transbot Apr 28, 2022
4713ea6
Translated using Weblate (Spanish (Argentina))
ibuioli May 6, 2022
28a2844
[IMP] helpdesk_mgmt: order by priority firts.
LoisRForgeFlow Jun 10, 2022
9e107b8
helpdesk_mgmt 15.0.1.5.0
OCA-git-bot Jun 13, 2022
b30cd22
Added translation using Weblate (Polish)
jacekmichalski Jul 22, 2022
9fd5b48
Translated using Weblate (Polish)
jacekmichalski Jul 22, 2022
e928dea
[FIX] helpdesk_mgmt: Show the correct total of tickets in the portal …
victoralmau Aug 4, 2022
12921be
[FIX] helpdesk_mgmt: Ticket creation from the portal with the categor…
victoralmau Aug 4, 2022
815aa37
[IMP] helpdesk_mgmt: Redirect to the ticket created from the portal.
victoralmau Aug 4, 2022
bf66338
[UPD] README.rst
OCA-git-bot Aug 4, 2022
dc9c175
helpdesk_mgmt 15.0.1.6.0
OCA-git-bot Aug 4, 2022
23963ba
Translated using Weblate (Polish)
jacekmichalski Aug 10, 2022
027c6f4
[FIX] helpdesk_mgmt: portal access error.
victoralmau Aug 30, 2022
db2b145
[IMP] helpdesk_mgmt. Replace to the correct function.
victoralmau Aug 30, 2022
c0f7608
helpdesk_mgmt 15.0.1.7.0
OCA-git-bot Sep 1, 2022
2ba9234
helpdesk_mgmt: Fix French translations
houzefa-abba Nov 7, 2022
e12df18
helpdesk_mgmt 15.0.1.7.1
OCA-git-bot Nov 7, 2022
db1902e
[IMP] helpdesk_mgmt: Test portal routes
houzefa-abba Nov 9, 2022
88b3bf1
[UPD] helpdesk_mgmt: Mention tours in the roadmap
houzefa-abba Nov 14, 2022
ef79e8d
[UPD] README.rst
OCA-git-bot Nov 14, 2022
47d5afa
helpdesk_mgmt 15.0.1.7.2
OCA-git-bot Nov 14, 2022
70d37af
[IMP] helpdesk_mgmt: Modernize ticket portal views
houzefa-abba Nov 8, 2022
a8e58d0
[UPD] Update helpdesk_mgmt.pot
Nov 15, 2022
c6376c2
helpdesk_mgmt 15.0.2.0.0
OCA-git-bot Nov 15, 2022
5f6422d
Update translation files
weblate Nov 15, 2022
45b9eb8
Translated using Weblate (French)
houzefa-abba Nov 15, 2022
3e3e6c7
[FIX] helpdesk_mgmt: Preserve line breaks
houzefa-abba Nov 15, 2022
15b2caa
helpdesk_mgmt 15.0.2.0.1
OCA-git-bot Nov 15, 2022
27af10c
[UPD] helpdesk_mgmt: Mention tours in the roadmap
houzefa-abba Nov 16, 2022
d4a3462
[UPD] README.rst
OCA-git-bot Nov 16, 2022
1fe161b
helpdesk_mgmt 15.0.2.0.2
OCA-git-bot Nov 16, 2022
b1a4514
Translated using Weblate (Spanish (Argentina))
ibuioli Nov 20, 2022
ff44a92
[FIX] helpdesk_mgmt: Fix kanban ticket view
victoralmau Nov 22, 2022
538b5e3
[UPD] Update helpdesk_mgmt.pot
Nov 30, 2022
7c13576
helpdesk_mgmt 15.0.2.1.0
OCA-git-bot Nov 30, 2022
e95c8b4
Update translation files
weblate Nov 30, 2022
4e2cfad
Translated using Weblate (German)
NICO-SOLUTIONS Dec 3, 2022
c26db13
Translated using Weblate (Spanish (Argentina))
ibuioli Dec 4, 2022
d08d4d5
[FIX] helpdesk_mgmt: sets the reply email in helpdesk team if any
MarcBForgeFlow Nov 16, 2022
9656e31
helpdesk_mgmt 15.0.2.1.1
OCA-git-bot Dec 19, 2022
08fc07b
[IMP] helpdesk_mgmt: Add team to new ticket form portal page
victoralmau Dec 21, 2022
581dd41
[UPD] Update helpdesk_mgmt.pot
Dec 22, 2022
31ac93b
helpdesk_mgmt 15.0.2.2.0
OCA-git-bot Dec 22, 2022
54ab907
Update translation files
weblate Dec 22, 2022
5b95c48
[IMP] helpdesk_mgmt: Change team field position from new ticket portal
victoralmau Dec 22, 2022
201b2c8
helpdesk_mgmt 15.0.2.3.0
OCA-git-bot Dec 22, 2022
4a1192f
Translated using Weblate (Spanish (Argentina))
ibuioli Dec 24, 2022
3729cb0
Translated using Weblate (Italian)
mymage Dec 28, 2022
0b53fbe
Translated using Weblate (Italian)
francesco-ooops Dec 29, 2022
952b6f2
Translated using Weblate (Italian)
francesco-ooops Dec 30, 2022
8a566b7
Translated using Weblate (Italian)
francesco-ooops Jan 3, 2023
f8be5a4
[IMP] helpdesk_mgmt: User: Team tickets group
victoralmau Dec 21, 2022
ca95cbf
[UPD] Update helpdesk_mgmt.pot
Jan 5, 2023
972b186
[UPD] README.rst
OCA-git-bot Jan 5, 2023
6950395
helpdesk_mgmt 15.0.3.0.0
OCA-git-bot Jan 5, 2023
d20fe9e
Update translation files
weblate Jan 5, 2023
921709a
[14.0][IMP] helpdesk_mgmt: creation of ticket notified to followers o…
DavidJForgeFlow Jan 3, 2023
21c030b
[UPD] Update helpdesk_mgmt.pot
Jan 5, 2023
39bdf6f
helpdesk_mgmt 15.0.3.1.0
OCA-git-bot Jan 5, 2023
42a2e6b
Update translation files
weblate Jan 5, 2023
5853d85
[FIX] helpdesk_mgmt: assigned date empty
DavidJForgeFlow Jan 4, 2023
1ce1893
[IMP] helpdesk_mgmt: ticket creation to model_create_multi
DavidJForgeFlow Jan 9, 2023
bec6e71
Translated using Weblate (Spanish (Argentina))
ibuioli Jan 15, 2023
944fc81
helpdesk_mgmt 15.0.3.1.1
OCA-git-bot Jan 16, 2023
ac18107
[IMP] helpdesk_mgmt: Add "close from portal" opt
houzefa-abba Jan 17, 2023
0573340
[IMP] helpdesk_mgmt: Only show tickets of the user's helpdesk team wi…
victoralmau Jan 11, 2023
4578c21
[UPD] Update helpdesk_mgmt.pot
Jan 17, 2023
5903e8e
[UPD] README.rst
OCA-git-bot Jan 17, 2023
bafd145
helpdesk_mgmt 15.0.3.3.0
OCA-git-bot Jan 17, 2023
d061d1a
Update translation files
weblate Jan 17, 2023
bcba0eb
Translated using Weblate (French)
houzefa-abba Jan 17, 2023
8c9cb09
[IMP] helpdesk_mgmt: Add sequence field to category, channel and team…
victoralmau Jan 17, 2023
ef3b4cc
[UPD] Update helpdesk_mgmt.pot
Jan 18, 2023
3c91889
helpdesk_mgmt 15.0.3.4.0
OCA-git-bot Jan 18, 2023
fe606eb
Update translation files
weblate Jan 18, 2023
88cef07
Translated using Weblate (Spanish (Argentina))
ibuioli Jan 22, 2023
2b4cf78
[IMP] helpdesk_mgmt: Add base user to show tickets
victoralmau Jan 23, 2023
c842983
helpdesk_mgmt 15.0.3.5.0
OCA-git-bot Jan 24, 2023
67a322f
[IMP] helpdesk_mgmt: add hook on submit ticket
LoisRForgeFlow Jan 11, 2023
6af111a
[FIX] helpdesk_mgmt: teams should be searched with sudo.
LoisRForgeFlow Jan 11, 2023
327c6fb
Translated using Weblate (Turkish)
tate11 Feb 8, 2023
9bb5187
Translated using Weblate (Turkish)
tate11 Feb 8, 2023
b2f59d5
helpdesk_mgmt 15.0.3.5.1
OCA-git-bot Feb 9, 2023
9cb8e74
[MIG] helpdesk_mgmt: Migration to 16.0
zuher83 Feb 27, 2023
e123f7f
[UPD] Update helpdesk_mgmt.pot
Apr 17, 2023
089cf8e
[UPD] README.rst
OCA-git-bot Apr 17, 2023
e7cab7e
Update translation files
weblate Apr 17, 2023
79794e1
[UPD] Update helpdesk_mgmt.pot
May 29, 2023
225b034
Update translation files
weblate May 29, 2023
a076e02
Translated using Weblate (Italian)
francesco-ooops Jun 22, 2023
20b503d
Translated using Weblate (Italian)
mymage Jun 23, 2023
0d3228b
[IMP] helpdesk_mgmt: tags - visual and functional adjustments
dalonsod Jun 29, 2023
144f0bf
[UPD] Update helpdesk_mgmt.pot
Jul 5, 2023
87a43bd
helpdesk_mgmt 16.0.1.1.0
OCA-git-bot Jul 5, 2023
200f48c
Update translation files
weblate Jul 5, 2023
525f1b8
Translated using Weblate (Italian)
francesco-ooops Jul 12, 2023
885a225
Translated using Weblate (Italian)
mymage Jul 13, 2023
dfbbf09
Translated using Weblate (Italian)
mymage Jul 18, 2023
70a6085
Translated using Weblate (Spanish)
Ivorra78 Jul 20, 2023
f5d3905
Translated using Weblate (Spanish)
Ivorra78 Jul 22, 2023
fd68ea3
Translated using Weblate (Italian)
mymage Jul 24, 2023
46cf84b
Translated using Weblate (Italian)
mymage Jul 24, 2023
7a86173
[IMP] helpdesk_mgmt: Sequence field added to sort tickets in kanban v…
eLBati Jul 22, 2020
d171c53
[IMP] helpdesk_mgmt: `sequence` field also added to the list view
ypapouin May 12, 2023
02efee4
[IMP] helpdesk_mgmt: Apply Odoo >= 14.0 style on list view
ypapouin May 12, 2023
aa215e8
[UPD] Update helpdesk_mgmt.pot
Jul 27, 2023
bd24220
helpdesk_mgmt 16.0.1.2.0
OCA-git-bot Jul 27, 2023
380c69a
Update translation files
weblate Jul 27, 2023
d636d71
[FIX] helpdesk_mgmt: Reintroduce `create_date` in list view
ypapouin Jul 28, 2023
6568837
helpdesk_mgmt 16.0.1.3.0
OCA-git-bot Jul 28, 2023
290d9fd
Translated using Weblate (Italian)
francesco-ooops Aug 2, 2023
3e1b996
Translated using Weblate (Spanish)
moitabenfdz Aug 7, 2023
0212b2c
Translated using Weblate (Spanish)
moitabenfdz Aug 7, 2023
0293781
Translated using Weblate (Italian)
mymage Aug 10, 2023
e03a730
[UPD] README.rst
OCA-git-bot Sep 3, 2023
2851d15
[UPD] Update helpdesk_mgmt.pot
Sep 3, 2023
ab385cb
Translated using Weblate (Italian)
mymage Aug 22, 2023
1c6e3c1
Translated using Weblate (Portuguese (Brazil))
douglascstd Aug 22, 2023
d544b18
Update translation files
weblate Sep 3, 2023
5f7fd5e
Translated using Weblate (Italian)
francesco-ooops Sep 4, 2023
d417253
Translated using Weblate (Spanish)
Ivorra78 Sep 5, 2023
f74a5b4
[FIX] helpdesk_mgmt_timesheet: Ticket submit broken
ypapouin May 10, 2023
8a4d9ea
Added translation using Weblate (Catalan)
Batista10-G Sep 15, 2023
d49c0a5
Added translation using Weblate (Catalan (ca_ES))
Batista10-G Sep 15, 2023
4e6cd6b
Translated using Weblate (Spanish)
Ivorra78 Sep 20, 2023
c5a86d8
Translated using Weblate (Catalan)
mtbochaca Sep 18, 2023
3cf22b1
[FIX] helpdesk_mgmt: Fixes to automatic email sending according to stage
victoralmau Sep 28, 2023
ba46b7e
[IMP] helpdesk_mgmt: Add company_id fields to tree and search views
victoralmau Oct 3, 2023
a0b28e2
[FIX] helpdesk_mgmt: Add with_company() to get the correct values
victoralmau Oct 3, 2023
ebc433e
[IMP] helpdesk_mgmt: Add color_picker widget to tag view
victoralmau Oct 3, 2023
5ff3a85
[IMP] helpdesk_mgmt: Set tree views editable
victoralmau Oct 4, 2023
24f2bd4
[IMP] helpdesk_mgmt: Add empty option to Team and Category fields to …
victoralmau Sep 28, 2023
de0d36a
[IMP] helpdesk_mgmt: Add settings to define required fields
victoralmau Sep 28, 2023
a27cbc6
[FIX] helpdesk_mgmt: Fix indentation
victoralmau Oct 5, 2023
a9d357b
[UPD] Update helpdesk_mgmt.pot
Oct 5, 2023
28446a3
[BOT] post-merge updates
OCA-git-bot Oct 5, 2023
fb4b0c3
Translated using Weblate (Catalan)
mtbochaca Sep 25, 2023
987a054
Update translation files
weblate Oct 9, 2023
26f223a
Translated using Weblate (Italian)
mymage Oct 11, 2023
a1ba362
Translated using Weblate (Italian)
mymage Oct 12, 2023
4063fc1
[BOT] post-merge updates
OCA-git-bot Oct 12, 2023
7175e02
Translated using Weblate (Italian)
mymage Oct 13, 2023
39f7172
[IMP] helpdesk_mgmt: tickets - add archived filter
dalonsod Oct 22, 2023
d66e469
[UPD] Update helpdesk_mgmt.pot
Oct 23, 2023
e73da9e
[BOT] post-merge updates
OCA-git-bot Oct 23, 2023
9a0bd81
[UPD] Update helpdesk_mgmt.pot
Oct 28, 2023
9c6ab40
Translated using Weblate (Portuguese (Brazil))
adrianojprado Oct 28, 2023
5c58760
Update translation files
weblate Oct 28, 2023
886cce6
Translated using Weblate (Italian)
mymage Oct 31, 2023
c977c3e
Translated using Weblate (Portuguese (Brazil))
adrianojprado Oct 31, 2023
f3a0638
Translated using Weblate (Portuguese (Brazil))
adrianojprado Nov 3, 2023
42a4b1c
Translated using Weblate (Italian)
mymage Nov 7, 2023
692ba95
Translated using Weblate (Portuguese (Brazil))
adrianojprado Nov 7, 2023
d671b29
Translated using Weblate (Italian)
mymage Nov 12, 2023
29aad7c
Translated using Weblate (Italian)
mymage Dec 13, 2023
989794b
Translated using Weblate (Italian)
francesco-ooops Dec 15, 2023
8d6114c
Translated using Weblate (Italian)
mymage Dec 20, 2023
fb01561
Translated using Weblate (Italian)
mymage Dec 27, 2023
f2614e5
Translated using Weblate (Italian)
mymage Dec 27, 2023
822a419
Translated using Weblate (Italian)
mymage Dec 27, 2023
32887c4
[IMP] helpdesk_mgmt: pre-commit auto fixes
chandni-serpentcs Jan 3, 2024
7912d48
[IMP] helpdesk_mgmt: pre-commit auto fixes and code migration as per …
chandni-serpentcs Jan 9, 2024
007a97a
[ADD]Added changes applied in V16 helpdesk_mgmt module
chandni-serpentcs Jan 22, 2024
72963a0
[IMP]Improved code as per V16 changes
chandni-serpentcs Jan 30, 2024
ed62ce4
[IMP]Improved code for helpdesk ticket functionality
chandni-serpentcs Feb 13, 2024
03669e7
[IMP]Improved code to fix pre-commit issue
chandni-serpentcs Feb 13, 2024
22183df
[IMP]Executed pre-commit
chandni-serpentcs Feb 13, 2024
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261 changes: 261 additions & 0 deletions helpdesk_mgmt/README.rst
Original file line number Diff line number Diff line change
@@ -0,0 +1,261 @@
===================
Helpdesk Management
===================

..
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!! This file is generated by oca-gen-addon-readme !!
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.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
:target: https://odoo-community.org/page/development-status
:alt: Beta
.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
:target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
:alt: License: AGPL-3
.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github
:target: https://github.com/OCA/helpdesk/tree/17.0/helpdesk_mgmt
:alt: OCA/helpdesk
.. |badge4| image:: https://img.shields.io/badge/weblate-Translate%20me-F47D42.png
:target: https://translation.odoo-community.org/projects/helpdesk-17-0/helpdesk-17-0-helpdesk_mgmt
:alt: Translate me on Weblate
.. |badge5| image:: https://img.shields.io/badge/runboat-Try%20me-875A7B.png
:target: https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&target_branch=17.0
:alt: Try me on Runboat

|badge1| |badge2| |badge3| |badge4| |badge5|

This module adds Helpdesk functionality in Odoo.

**Table of contents**

.. contents::
:local:

Configuration
=============

To configure this module, you need to:

1. Edit or create new channels.
2. Edit or create new categories.
3. Edit or create new stages.
4. Edit or create new teams.
5. Edit or create new tags.

Channels
--------

1. Go to *Helpdesk > Configuration > Channels* to edit or create new
channels.
2. Edit or create a channel.
3. Set the name for the channel.
4. You can also Activate or Deactivate channels.

|image1|

Categories
----------

1. Go to *Helpdesk > Configuration > Categories* to edit or create new
categories.
2. Edit or create a new category.
3. Set the name for the category.
4. You can also Activate or Deactivate categories.

|image2|

Stages
------

1. Go to *Helpdesk > Configuration > Stages* to edit or create new
stages.
2. Edit or create a new stage.
3. Set the name for the stage.
4. Set the sequence order for the stage.
5. You can select an Email template.
6. Mark the Unattended checkbox if the stage contains unattended
tickets.
7. Mark the Closed checkbox if the stage contains closed tickets.
8. You can add a description for the stage.
9. You can also Activate or Deactivate stages.

|image3|

You can also sort the stage sequence if you move up or down the stages
in the list view.

Teams
-----

1. Go to *Helpdesk > Configuration > Teams* to edit or create new teams.
2. Edit or create a new team.
3. Set the name for the team.
4. Add the teams members.
5. You can also Activate or Deactivate teams.

|image4|

Tags
----

1. Go to *Helpdesk > Configuration > Ticket Tags* to edit or create new
tags.
2. Edit or create a new tag.
3. Set the name for the tag.
4. Set the color index for the tag.
5. You can also Activate or Deactivate tags.

|image5|

Permissions
-----------

There are restrictions to read tickets according to the user's
permissions set in Helpdesk.

1. *User: Personal tickets*: User is able to see their tickets (those
that are assigned to their user) or those that are no team nor user
is assigned.
2. *User: Team tickets*: User is able to see all the tickets that are
assigned to the teams to which he/she belongs or the tickets that are
not assigned to any team nor user.
3. *User*: User is able to see all the tickets.

.. |image1| image:: https://raw.githubusercontent.com/OCA/helpdesk/17.0/helpdesk_mgmt/static/description/Channels.PNG
.. |image2| image:: https://raw.githubusercontent.com/OCA/helpdesk/17.0/helpdesk_mgmt/static/description/Categories.PNG
.. |image3| image:: https://raw.githubusercontent.com/OCA/helpdesk/17.0/helpdesk_mgmt/static/description/Stages.PNG
.. |image4| image:: https://raw.githubusercontent.com/OCA/helpdesk/17.0/helpdesk_mgmt/static/description/Teams.PNG
.. |image5| image:: https://raw.githubusercontent.com/OCA/helpdesk/17.0/helpdesk_mgmt/static/description/Tags.PNG

Usage
=====

1. Go to *Helpdesk* or *Helpdesk > Dashboard* to see the tickets
dashboard
2. In the Kanban view, click in the kanban card of a team to see their
tickets and create new ones.

|image1|

To create a new ticket from the kanban view:

1. Press *Create* button or click on the plus icon at the top of the
column of a stage.
2. Set the name or subject for the ticket.
3. Select the team that will manage the ticket.
4. You can select a user to assign the ticket.
5. Set the priority of the ticket.
6. Select the partner, and you can also set the partner name and email.
7. You can select a category and set tags for the ticket.
8. Add a description.
9. You can also attach files to the ticket.

|image2|

.. |image1| image:: https://raw.githubusercontent.com/OCA/helpdesk/17.0/helpdesk_mgmt/static/description/Tickets_Kanban.PNG
.. |image2| image:: https://raw.githubusercontent.com/OCA/helpdesk/17.0/helpdesk_mgmt/static/description/Tickets01.PNG

Known issues / Roadmap
======================

- Add a tour feature similar to what the ``project`` module defines to
discover projects / tasks.
- Update portal tests defined in ``tests/test_portal.py`` to rely on
tour specs (in JS) in order to replicate the navigation behavior of
portal users.

Bug Tracker
===========

Bugs are tracked on `GitHub Issues <https://github.com/OCA/helpdesk/issues>`_.
In case of trouble, please check there if your issue has already been reported.
If you spotted it first, help us to smash it by providing a detailed and welcomed
`feedback <https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_mgmt%0Aversion:%2017.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.

Do not contact contributors directly about support or help with technical issues.

Credits
=======

Authors
-------

* AdaptiveCity
* Tecnativa
* ForgeFlow
* C2i Change 2 Improve
* Domatix
* Factor Libre
* SDi Soluciones

Contributors
------------

- `Domatix <https://www.domatix.com>`__:

- Carlos Martínez
- Catalin Airimitoaie
- Álvaro López
- Samuel Calvo

- `Adaptive City <https://www.adaptivecity.com>`__:

- Aitor Bouzas

- `SDi Soluciones, S.L. <https://www.sdi.es>`__:

- Oscar Soto
- Jorge Luis Quinteros

- `C2i Change 2 improve <http://www.c2i.es>`__:

- Eduardo Magdalena <emagdalena@c2i.es>

- `Factor Libre <https://factorlibre.com>`__:

- María Alhambra
- Daniel Cano

- `Tecnativa <https://www.tecnativa.com>`__:

- Pedro M. Baeza
- Víctor Martínez
- Carolina Fernandez

- `ID42 Sistemas <https://www.id42.com.br>`__:

- Marcel Savegnago
- Eduardo Aparício

- `Obertix <https://www.obertix.net>`__:

- Vicent Cubells

- `Solvos <https://www.solvos.es>`__:

- David Alonso

- `XCG Consulting <https://xcg-consulting.fr>`__:

- Houzéfa Abbasbhay

Maintainers
-----------

This module is maintained by the OCA.

.. image:: https://odoo-community.org/logo.png
:alt: Odoo Community Association
:target: https://odoo-community.org

OCA, or the Odoo Community Association, is a nonprofit organization whose
mission is to support the collaborative development of Odoo features and
promote its widespread use.

This module is part of the `OCA/helpdesk <https://github.com/OCA/helpdesk/tree/17.0/helpdesk_mgmt>`_ project on GitHub.

You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.
2 changes: 2 additions & 0 deletions helpdesk_mgmt/__init__.py
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from . import controllers
from . import models
40 changes: 40 additions & 0 deletions helpdesk_mgmt/__manifest__.py
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# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).

{
"name": "Helpdesk Management",
"summary": """
Helpdesk""",
"version": "17.0.1.0.0",
"license": "AGPL-3",
"category": "After-Sales",
"author": "AdaptiveCity, "
"Tecnativa, "
"ForgeFlow, "
"C2i Change 2 Improve, "
"Domatix, "
"Factor Libre, "
"SDi Soluciones, "
"Odoo Community Association (OCA)",
"website": "https://github.com/OCA/helpdesk",
"depends": ["mail", "portal"],
"data": [
"data/helpdesk_data.xml",
"security/helpdesk_security.xml",
"security/ir.model.access.csv",
"views/res_partner_views.xml",
"views/res_config_settings_views.xml",
"views/helpdesk_ticket_templates.xml",
"views/helpdesk_ticket_menu.xml",
"views/helpdesk_ticket_team_views.xml",
"views/helpdesk_ticket_stage_views.xml",
"views/helpdesk_ticket_category_views.xml",
"views/helpdesk_ticket_channel_views.xml",
"views/helpdesk_ticket_tag_views.xml",
"views/helpdesk_ticket_views.xml",
"views/helpdesk_dashboard_views.xml",
],
"demo": ["demo/helpdesk_demo.xml"],
"development_status": "Beta",
"application": True,
"installable": True,
}
2 changes: 2 additions & 0 deletions helpdesk_mgmt/controllers/__init__.py
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from . import main
from . import myaccount
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