Skip to content

FAQ

Jump to bottom
Benedict Etzel edited this page Dec 4, 2024 · 71 revisions

General

Decks

Stats

Overlay

Plugins

HSReplay.net

Is Blizzard okay with this?

HDT is not starting / crashing at start up. How do I fix this?

  • Do you have Windows Vista or higher and .NET Framework 4.5 or higher?
  • Have you extracted all the files? Don't start HDT from a zipped folder.
  • Try reinstalling / repairing your .NET Framework installation
  • Try reinstalling / updating your graphics card driver
  • Is there a log entry in the windows event viewer (Windows start menu > control panel > management tool > event viewer > windows log > application)
  • See Problems caused by other programs in combination with HDT
  • If you have .NET Framework 4.7.2 installed, check this workaround

Problems caused by other programs in combination with HDT

  • Crashes / Freezes
    • RadeonPro (see here)
    • Raptr / AMD Gaming Evolved (see here)
    • MSI Afterburner (see here)
    • RivaTuner
    • NVIDIA GeForce Experience ShadowPlay (see here)
    • ASUS GPU Tweak II OSD (see here)
  • Impaired functionality
    • HearthArena Companion - Overwolf
      • Overlay doesn't show up
      • Overlay doesn't track cards
    • Anti-virus (e.g. Avast)

I've extracted the program's zip file, where is the exe?

  • You have probably downloaded the program source code accidentally. Get the latest release here.
  • If this doesn't solve the problem, your anti-virus software has likely deleted the Hearthstone Deck Tracker exe file for some reason. Check your anti-virus settings.

The overlay is only showing the cards that have been played, what about those left in my deck?

What is the difference between an Active and Selected deck?

  • Since version 0.10.5 the method of picking a deck has changed.
  • There is a now a difference between an Active deck and a Selected deck.
  • The Active deck is the one you want to play with in a game.
  • A Selected deck allows you to view the deck without interfering with the deck that you are playing with.
  • To make a deck active you click USE to the right of the deck name.

Decks - Use

  • It then displays as ACTIVE

Decks - Active

  • Clicking elsewhere on a deck makes it Selected, it is highlighted with the current theme color.

Decks - Select

Games and/or Stats are not being saved

  • First, make sure you have an Active deck, otherwise games will not be associated with any deck.
  • Next, open the options and go to the Stats section

Options - Stats

  • Make sure the RECORD FOR section has the game modes checked that you want recorded (e.g. Ranked, Arena).
  • Also, ensure the DISPLAY settings are what you want - these will govern the win/loss stats that appear on the deck list and on the in game overlay.
  • If the stats seem to be missing from the STATS > GAMES & STATISTICS window, check that the filters are not restricting the games that you are interested in.

How can I add games manually?

  • Constructed
    • Set the deck you want to add a game to as active
    • Go to STATS > CONSTRUCTED
    • Select Matches
    • Then click on ADD NEW GAME TO ACTIVE DECK
  • Arena
    • Go to STATS > ARENA
    • Select Runs & matches
    • Select the run you want to add a game to
    • Then click on ADD GAME

How can I reset my stats?

  • Exit HDT
  • Go to %AppData%\HearthstoneDeckTracker and delete DeckStats.xml and DefaultDeckStats.xml

How can I transfer my stats to another computer

  • Exit HDT
  • Copy the folder %AppData%\HearthstoneDeckTracker to the other computer

Decks I create are not showing up or disappear when I apply a tag.

  • Make sure you are not filtering out the missing decks.

Filters

I'm getting no stats displayed on the deck list screen, even though I have games recorded.

  • Go to Options > Tracker > Stats and check the settings in the Display group
  • Make sure you are not filtering out stats, for example if Mode is set to Ranked all Arena decks show No Stats.

Imgur

Why is my game so choppy / FPS so low after using HDT?

  • Scenario 1: Performance problems only occour while HDT is running:
    • Enable Windows Aero.
  • Scenario 2: Performance problems occour even if HDT is not running:
    • HDT enables Hearthstones debug-logging "feature" (required to obtain any and all information)
    • A lot is written to that log, apparently resultung in performance issues in some cases.
    • A possible solution seems to be to set %USERPROFILE%\AppData\Local\Blizzard as an exception in Windows Defender. (source)
    • If the previous one is not working there is no way around it, if you want to use HDT. The logging was not intended to be used in this way, so there will most likely never be a fix for it.
    • So the only "fix" your FPS issues (you will no longer be able to use HDT): Close Hearthstone and HDT, then run the "HDTUninstaller.exe" found in the same folder. Click Hearthstone Logging: REMOVE. After restarting, your game should be back to normal, but running HDT again will re-enable the logging.

Overlay not visible / hidden behind Hearthstone.

It's not detecting cards I or my opponent play.

To fix this try the following:

  • Restart Hearthstone and HDT.
  • If the problem persists: See here on how to manually set up the log.config.
  • Problem still persists: Make sure the Hearthstone path is set correctly. options > tracker > settings > set hearthstone path (There were user reports of this not working, to manually do this: Close HDT, go to %AppData%/HearthstoneDeckTracker (Win+R, paste), open the config.xml with any texteditor and look for <HearthstoneDirectory>...</HearthstoneDirectory>. Set this to the correct path.
    • The correct path is the one used in the Battle.net app options (Battle.net icon > Settings > Game Install/Update > Game Installation > Hearthstone)
  • Check if the log files are created at <HearthstoneDir>\Logs and written to. If there aren't any logs or if the logs are outdated:
    • Unblock Hearthstone in your antivirus programs
    • Exit Hearthstone, delete %LOCALAPPDATA%\Blizzard\Hearthstone, start HDT and then start Hearthstone again
  • If you are using the same Hearthstone installation since beta, try reinstalling Hearthstone (see here)

How is the probability for my opponent holding a card calculated?

The probability of your opponent having a particular card in their hand next turn is based solely on the number of cards left in their deck and already in their hand. See here.

Is HDT available for macOS?

There are currently no plans for an macOS version. Check out HSTracker by @bmichotte.

I can't find the shortcut after installation.

Some computers have a problem creating the shortcut, this is an issue with the installer library Squirrel/Squirrel.Windows#509.

You will need to create your own shortcut with the following target (replace <User> with your windows username):

C:\Users\<User>\AppData\Local\HearthstoneDeckTracker\Update.exe --processStart "HearthstoneDeckTracker.exe"

Alternatively, press WINDOWS + R and enter:

C:\Users\<User>\AppData\Local\HearthstoneDeckTracker\Update.exe --createShortcut="HearthstoneDeckTracker.exe" --shortcut-locations="Desktop"

Installed plugins don't show up in the list

  • Make sure the downloaded archive contains dll files. If it doesn't, you probably downloaded the source code. Use the release tab of a github project to download the correct files.
  • Make sure you extracted the archive

The main window doesn't show up, but the overlay is working

  • Right click the HDT icon in the system tray (bottom right of the windows task bar) and click Show
  • Open the file %appdata%\HearthstoneDeckTracker\config.xml with a text editor and check the elements TrackerWindowLeft and TrackerWindowTop. If they are big or negative, close HDT, set them to zero and start again.

How do I claim my HSReplay.net account?

  • Open the "Replays" menu, then click "Claim Account"
  • Alternatively, go in Options -> Replays -> Claim Account

Claim HSReplay.net account

Clone this wiki locally